CallTower Expands Microsoft Teams Phone Capabilities with Operator Connect Configuration for Dynamics 365

Streamlining Telephony Integration with Seamless Microsoft Operator Connect Configuration for Enhanced Business Efficiency

Published on Mar. 11, 2026

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CallTower, a global leader in cloud-based communication and collaboration solutions, has announced its ability to configure CallTower Operator Connect numbers within Microsoft Dynamics 365 for seamless integration and enhanced efficiency. This new capability empowers businesses to seamlessly integrate their telephony systems with Dynamics 365, enhancing customer engagement and operational efficiency.

Why it matters

This integration allows organizations to route inbound PSTN calls from CallTower Operator Connect numbers directly into Dynamics 365 workstreams, streamlining communication infrastructure, reducing complexity, and improving the customer experience within the Dynamics 365 environment.

The details

The process includes setting up a Teams resource account, assigning a CallTower Operator Connect number, and seamlessly syncing it with Dynamics 365. Once configured, businesses can efficiently route calls directly to agents through Dynamics 365's voice channel, ensuring a streamlined and effective call-handling experience.

  • CallTower announced this new capability on March 11, 2026.

The players

CallTower

A global leader in enterprise-class cloud communications, empowering businesses to connect and collaborate seamlessly since 2002.

Microsoft Dynamics 365

A cloud-based business applications platform that combines components of customer relationship management (CRM) and enterprise resource planning (ERP) into a unified, intelligent business cloud.

William Rubio

Chief Revenue Officer at CallTower.

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What they’re saying

“CallTower is thrilled to be among the first to offer this capability. This isn't just about connecting phone numbers; it's about empowering businesses to create a unified communication strategy that drives efficiency and enhances customer interactions. We're proud to lead the way in simplifying telephony for our customers.”

— William Rubio, Chief Revenue Officer (Globe Newswire)

What’s next

The new capability is now available to CallTower customers worldwide. Businesses can learn more about configuring CallTower Operator Connect numbers in Dynamics 365 by visiting CallTower's Solutions Center.

The takeaway

This integration between CallTower's Operator Connect solution and Microsoft Dynamics 365 streamlines telephony integration, reduces operational complexity, and enhances customer engagement within the Dynamics 365 environment, empowering businesses to create a more unified and efficient communication strategy.