CallTower's Melinda Hicks Wins Bronze Stevie Award for Woman of the Year in Customer Service

Celebrated for Exceptional Leadership and Client Impact in Prestigious Stevie® Awards

Feb. 4, 2026 at 2:31am

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CallTower, a global leader in unified communications, contact center, and collaboration solutions, announced that Melinda Hicks, Senior Manager of Client Success, has received a Bronze Woman of the Year in Customer Service Stevie® Award in the 20th annual Stevie Awards for Sales & Customer Service. The Stevie Awards for Sales & Customer Service are the world's top honors for customer service, contact center, business development and sales professionals.

Why it matters

This award recognizes Melinda's outstanding contributions and commitment to excellence within the CallTower team. Her dedication to fostering strong customer relationships and her innovative approach to sales strategy have been instrumental in driving growth and ensuring client success. Melinda's leadership and passion for service are cornerstones of the values CallTower upholds.

The details

More than 2,100 nominations from organizations of all sizes and in virtually every industry, in 41 nations and territories, were considered in this year's competition. Winners were determined by the average scores of 150 professionals worldwide on eight specialized judging committees. This award reflects Melinda's exceptional performance in delivering exceptional customer experiences and driving business success for CallTower.

  • The Stevie Awards for Sales & Customer Service were held in 2026.

The players

Melinda Hicks

Senior Manager of Client Success at CallTower, recognized for her outstanding contributions and commitment to excellence.

CallTower

A global leader in unified communications, contact center, and collaboration solutions.

Stevie Awards

The world's top honors for customer service, contact center, business development and sales professionals.

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What they’re saying

“I am honored and grateful to receive this Stevie Award. This recognition is a reflection of the amazing team I work with every day at CallTower. Their collaboration and support allow us to deliver exceptional experiences for our customers. I am proud to be part of an organization that values connection and strives for excellence in everything we do.”

— Melinda Hicks, Senior Manager of Client Success

“The remarkable scores achieved by this year's Stevie Awards for Sales & Customer Service winners reflect the extraordinary levels of excellence, innovation, and customer impact they deliver. We proudly join the judges to congratulate and celebrate these outstanding organizations and professionals on their achievements.”

— Maggie Miller, Stevie Awards President

The takeaway

This award highlights CallTower's commitment to delivering exceptional customer service and driving business success through innovative solutions and dedicated team members like Melinda Hicks. It underscores the company's leadership in the unified communications and contact center industry.