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StubHub to Pay $10M in Settlement Over Deceptive Ticket Pricing
FTC says the ticket resale giant failed to show mandatory fees and charges for some NFL tickets in 2025.
Apr. 9, 2026 at 8:51pm
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Discarded ticket stubs symbolize the consumer frustration with hidden fees and deceptive pricing practices in the live event ticketing industry.NYC TodayTicket exchange and resale company StubHub has agreed to pay $10 million to customers to settle a deceptive ticket pricing case with the Federal Trade Commission (FTC). The FTC accused StubHub of violating rules that require displaying the total price of live event tickets upfront, alleging the company failed to show mandatory fees and charges for some NFL tickets in May 2025.
Why it matters
The settlement highlights the FTC's commitment to ensuring price transparency in the live event ticketing industry, which has long faced criticism over hidden fees and surcharges that can significantly increase the final cost for consumers.
The details
The FTC alleged that during a three-day period in mid-May 2025, leading up to the release of the NFL schedule on May 14, StubHub failed to display the full ticket prices including fees on its platform. An injunction filed in the Southern District of New York orders StubHub to make payments to eligible customers who bought tickets during that time period.
- The alleged violations occurred between May 12-14, 2025.
- StubHub must notify eligible customers and issue refunds within 14 days of the settlement.
The players
StubHub
A ticket exchange and resale company that allows consumers to buy and sell tickets to live events.
Federal Trade Commission (FTC)
The U.S. government agency responsible for protecting consumers and promoting competition.
Christopher Mufarrige
An FTC official who stated that price transparency is essential for a free and competitive marketplace.
What they’re saying
“Price transparency is essential to a free and competitive marketplace. Today's settlement underscores the Commission's commitment to ensuring that consumers pay the price they are promised.”
— Christopher Mufarrige, FTC Official
“We have long supported all-in pricing because it provides clarity for fans. This settlement covers a limited number of transactions, spanning just three days in May 2025, where some listings on our site may have displayed ticket prices exclusive of fees. While we strongly disagree with the FTC's view of the case, we are addressing their concerns by refunding a portion of those buyers' fees.”
— StubHub Spokesperson
What’s next
The order states that StubHub must notify customers within 14 days using the last known email address associated with the initial ticket purchase, and issue refunds in the original form of payment or via PayPal.
The takeaway
This settlement highlights the FTC's ongoing efforts to promote price transparency in the live event ticketing industry, which has long been criticized for hidden fees and surcharges that can significantly increase the final cost for consumers. The case serves as a warning to ticket resale platforms that they must clearly display the total price upfront to avoid regulatory action.
