Kyndryl Launches AI-Powered Digital Twin for the Workplace

Built on Microsoft Foundry, Kyndryl's solution helps enterprises predict, prevent and resolve technology disruptions

Apr. 9, 2026 at 1:52pm

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A highly detailed, glowing 3D illustration of a futuristic digital workplace control panel, with various holographic displays, pulsing data streams, and luminous cybernetic hardware elements, conceptually representing the predictive intelligence and automation capabilities of Kyndryl's new workplace technology solution.Kyndryl's new AI-powered Digital Twin for the Workplace aims to proactively address technology issues and improve the employee experience in the modern digital workplace.NYC Today

Kyndryl, a leading provider of mission-critical enterprise technology services, has announced the launch of the Kyndryl Digital Twin for the Workplace, a new AI-powered capability designed to help organizations avoid workflow disruption by anticipating and resolving technology issues. The solution combines predictive intelligence, automation, and operational insight to address challenges in the digital workplace and improve the employee experience through automated IT service operations.

Why it matters

As enterprises increasingly rely on complex, interconnected technology for employee productivity, most IT organizations still use reactive, break-fix support models. This often leads to lost productivity, frustrated workers, and disrupted operations, especially in mission-critical environments. The Kyndryl Digital Twin for the Workplace aims to address this challenge by proactively detecting and resolving technology issues before they impact employees.

The details

The Kyndryl Digital Twin for the Workplace creates a virtual representation of how work happens across an organization, providing a unified view of workplace health and performance. The solution continuously analyzes signals from employee devices, applications, and workplace locations, and automatically triggers alerts, recommends corrective actions, and dispatches support resources before a system freezes or fails. By resolving issues behind the scenes, the solution helps keep employees productive and operations running smoothly.

  • Kyndryl announced the launch of the Kyndryl Digital Twin for the Workplace on April 9, 2026.

The players

Kyndryl

A leading provider of mission-critical enterprise technology services, offering advisory, implementation and managed service capabilities to thousands of customers in more than 60 countries.

Microsoft Foundry

The AI platform that the Kyndryl Digital Twin for the Workplace is built on, providing the advanced AI capabilities to the solution.

Michael Przytula

The Digital Workplace Practice Leader at Kyndryl, who discussed the company's move towards predictive experience engineering and elevating human work through the new solution.

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What they’re saying

“As a company, we sit squarely at the intersection of people, places, and technology, where real work happens, not just systems. At Kyndryl, we're moving beyond reactionary support toward predictive experience engineering, turning experience data into foresight and real business impact from day one. This isn't just about optimizing tools; it is about elevating human work itself, anticipating friction before users feel it, mobilizing insights into action, and unlocking value that transforms how organizations work in the real world.”

— Michael Przytula, Digital Workplace Practice Leader, Kyndryl

What’s next

The launch of the Kyndryl Digital Twin for the Workplace builds on the company's momentum in the digital workplace services market, including its recognition as a Leader in the 2025 Gartner Magic Quadrant for Outsourced Digital Workplace Services.

The takeaway

The Kyndryl Digital Twin for the Workplace represents a shift in how enterprises can proactively manage their digital workplaces, moving beyond reactive support models to predictive experience engineering. By leveraging AI-powered capabilities to anticipate and resolve technology issues before they impact employees, the solution aims to improve productivity, reduce disruptions, and transform how organizations operate in the digital age.