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Align Expands Managed Services Practice with New Director
The technology consulting firm has appointed a new leader to oversee its award-winning customer success initiatives.
Apr. 7, 2026 at 6:49pm
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Align's new customer success initiatives aim to elevate the managed services experience for enterprise clients.NYC TodayAlign, a leading technology consulting firm, has expanded its managed services practice by appointing a new Director of Customer Success. The new hire will oversee Align's award-winning customer support and success initiatives, helping to drive continued growth and client satisfaction for the company's managed IT services offerings.
Why it matters
Align's managed services business has been a key driver of the firm's success in recent years, providing comprehensive IT support and solutions to a growing roster of enterprise clients. The appointment of a dedicated customer success leader signals Align's commitment to delivering exceptional service and building long-term partnerships with its customers.
The details
In the new role, the Director of Customer Success will be responsible for managing Align's team of customer success managers, developing strategies to enhance the client experience, and identifying opportunities to expand the company's managed services footprint. The position will report directly to Align's Chief Operating Officer.
- Align announced the new appointment on April 7, 2026.
The players
Align
A leading technology consulting firm that provides managed IT services, cybersecurity solutions, and other enterprise-level technology support to clients across various industries.
What’s next
Align plans to leverage the new Director of Customer Success role to further enhance its managed services offerings and deliver an exceptional customer experience for its growing client base.
The takeaway
The appointment of a dedicated customer success leader underscores Align's commitment to providing world-class managed IT services and building long-term, strategic partnerships with its clients.
