JFK Airport Unveils New Passenger Information Centers

Innovative design and technology to debut at Passenger Terminal Expo 2026

Mar. 16, 2026 at 11:22am

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Visitors to the Passenger Terminal Expo 2026 in London will get a first look at the passenger welcome experience planned for John F. Kennedy International Airport's Terminal 6 and New Terminal One, both part of the airport's $19 billion transformation. The new Information Centers, designed by SITA-CCM, will feature seating with integrated device charging, digital signage, and biometric technology to create a more intuitive and accessible journey for arriving travelers.

Why it matters

JFK Airport's massive redevelopment aims to transform the airport into a modern global gateway, with the new Information Centers playing a key role in enhancing the passenger experience. The centers will leverage thoughtful design and integrated technology to improve operational efficiency and passenger comfort, supporting the airport's goal of creating a world-class travel experience.

The details

The Information Centers will serve as highly visible hubs for arriving travelers, providing key information for onward journeys, meeting points for friends and family, and support for airport customer experience services. The centers will feature ADA-compliant self-bag drop and self-service kiosks, digital signage for wayfinding, and a frictionless biometric journey using facial recognition. These elements will work together to create a more connected and passenger-friendly airport experience.

  • The new Terminal 6 and New Terminal One at JFK Airport are scheduled to open in 2026.
  • The Passenger Terminal Expo 2026 will take place from March 17-20, 2026 in London.

The players

Port Authority of New York and New Jersey

The agency responsible for the $19 billion transformation of JFK Airport, including the development of the new Terminal 6 and New Terminal One.

SITA-CCM

The technology company partnering with the Port Authority and JFK Millennium Partners to develop the passenger information centers and other technology-enabled services for the new terminals.

Sarah McKeon

Port Authority Director of Aviation, overseeing the JFK Airport transformation project.

Anthony Natale

Vice President North America for SITA, leading the company's efforts to support the new passenger experience at JFK.

JFK Millennium Partners

The developer of the new Terminal 6 at JFK Airport, working with SITA to integrate technology and design.

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What they’re saying

“The Port Authority and our private partners are transforming JFK International Airport into a global gateway where state-of-the-art technology, spacious and light-filled terminals, public art and locally inspired concessions alongside global brands will create a world-class passenger experience.”

— Sarah McKeon, Port Authority Director of Aviation (rivertonjournal.com)

“Airports today are rethinking how they welcome passengers the moment they arrive. By bringing together thoughtful design, digital information services, and integrated technology, the Terminal 6 and New Terminal One Information Centers will help create a more intuitive arrival experience.”

— Anthony Natale, Vice President North America, SITA (rivertonjournal.com)

What’s next

The new Terminal 6 and New Terminal One at JFK Airport are scheduled to open in 2026, following the preview of the passenger information centers at the Passenger Terminal Expo in March of that year.

The takeaway

JFK Airport's massive redevelopment project is leveraging innovative design and technology to transform the passenger experience, creating a more connected, intuitive, and accessible arrival process for travelers. The new Information Centers will be a key part of this effort, showcasing how thoughtful design and integrated technology can work together to enhance operational efficiency and passenger comfort at major airports.