Small-business owner confronts scammer after catching her in the act

Marisa Taschke of The Lullaby Club takes matters into her own hands after customer tries 'chargeback' scam

Mar. 15, 2026 at 8:59pm

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An Australian small-business owner named Marisa Taschke confronted a customer who attempted to steal hundreds of dollars' worth of clothing from her brand, The Lullaby Club, using a common credit card 'chargeback' scam. Taschke tracked down the customer at her workplace and demanded payment, eventually getting the full amount plus a penalty fee.

Why it matters

This case highlights the growing problem of credit card fraud and 'chargeback' scams that small businesses are facing, with some owners reporting seeing hundreds of dollars stolen through similar tactics. The incident also underscores the challenges small businesses encounter in fighting fraud, as the system is often heavily weighted toward the customer.

The details

Taschke said the customer tried to take $315 worth of items from her brand using a 'chargeback' scam, where a buyer falsely disputes a legitimate purchase with their bank or card provider to get their money back while still keeping the product. After investigating, Taschke tracked down the customer at her workplace, confronted her, and demanded payment. The customer initially claimed it was an accident involving her father's card, but later admitted she had lied.

  • On March 15, 2026, Taschke confronted the customer at her workplace.
  • In 2023, the same customer had allegedly done the same scam to another clothing brand, Fayt The Label, for around $175.

The players

Marisa Taschke

The 37-year-old owner of The Lullaby Club, a fashion label she started with her mother that focuses on comfortable and stylish clothing for pregnancy and early motherhood.

The Lullaby Club

Taschke's fashion brand that boasts over 220,000 followers on Instagram and sells relaxed, functional clothing.

Fayt The Label

Another clothing brand that the same customer allegedly scammed in 2023 for around $175.

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What they’re saying

“I told her that if it wasn't sorted out today we would have to take it further, as a chargeback where someone keeps the items is essentially theft.”

— Marisa Taschke, Owner, The Lullaby Club (news.com.au)

“She said it was her dad's card, that it had been an accident and she couldn't cancel the chargeback but would pay for the order.”

— Marisa Taschke, Owner, The Lullaby Club (news.com.au)

“If you're seeing this, we know what you're doing. It's disgusting. And yeah, you f—ked with the wrong person today.”

— Marisa Taschke, Owner, The Lullaby Club (TikTok)

What’s next

Taschke said she believes this form of fraud has been on the rise recently, and she wants to raise awareness about the issue to help other small businesses protect themselves.

The takeaway

This case highlights the growing problem of credit card fraud and 'chargeback' scams that small businesses are facing, and the challenges they encounter in fighting these types of scams, which can have a significant financial impact on their operations.