LivePerson Announces Fourth Quarter 2025 Financial Results

Total Revenue of $59.3 million, above the high-end of our guidance range; Adjusted EBITDA above the high-end of our guidance range

Mar. 13, 2026 at 1:30am

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LivePerson, Inc. (NASDAQ: LPSN), a leading provider of predictable conversational AI, today announced financial results for the fourth quarter ended December 31, 2025. Total revenue was $59.3 million for the fourth quarter of 2025, a decrease of 19% as compared to the same period last year, driven by customer cancellations and downsells. LivePerson signed 40 deals in total for the fourth quarter, consisting of 36 existing and 4 new customers.

Why it matters

LivePerson is a major player in the conversational AI market, and its quarterly financial results provide insight into the performance and trends in this industry. The company's ability to retain existing customers and attract new ones, as well as its cost management efforts, are key factors in its long-term success.

The details

LivePerson signed 40 total deals for the quarter, including 36 expansions and 4 new logos. Expansions included a major European telecommunications provider, a leading South American bank, and a global airline carrier. New logos included a New Zealand-based wealth manager. Net loss for the fourth quarter of 2025 was $46.1 million or $3.92 per share, as compared to a net loss of $112.1 million or $19.00 per share for the fourth quarter of 2024. Adjusted operating income, a non-GAAP financial metric, for the fourth quarter of 2025 was $5.5 million, as compared to $1.0 million adjusted operating income for the fourth quarter of 2024.

  • LivePerson signed 40 total deals for the fourth quarter of 2025.

The players

LivePerson, Inc.

An enterprise leader in predictable conversational AI. The world's leading brands use its award-winning Conversational Cloud and Syntrix platforms to connect with millions of customers.

John Sabino

LivePerson CEO.

John Collins

LivePerson CFO and COO.

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What they’re saying

“Over the past year, we improved our balance sheet, optimized our cost structure, and successfully scaled and innovated on our platform. With Syntrix launched, our Google Cloud partnership scaling, and our platform modernization near completion, we are now executing from a stronger position, focused on accelerating innovation, expanding high-velocity partnerships, and returning to growth.”

— John Sabino, CEO (LivePerson)

“We are entering 2026 with a leaner cost base and improved balance sheet, providing a stronger foundation for commercial execution. Strong renewal performance in the quarter underscored customer confidence in the staying power of our platform, and we expect growing traction with partners like Google Cloud Marketplace to help maintain the momentum.”

— John Collins, CFO and COO (LivePerson)

The takeaway

LivePerson's improved financial performance and focus on innovation, partnerships, and cost optimization suggest the company is well-positioned to navigate the competitive conversational AI market and return to growth in the coming year.