Rollins, Inc. Presents at BofA Securities 2026 Conference

Executives discuss employee retention and company culture initiatives.

Mar. 12, 2026 at 5:42pm

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Rollins, Inc., a major pest control company, presented at the BofA Securities 2026 Information & Business Services Conference. Executives discussed the importance of employee retention, particularly for technicians in their first year, and highlighted the company's new "The Rollins Way" initiative focused on strengthening corporate culture.

Why it matters

Rollins is a major player in the pest control industry, so its ability to retain talented technicians is crucial to maintaining service quality and operational efficiency. The company's focus on improving employee retention through cultural initiatives could serve as a model for other service-based businesses struggling with high turnover.

The details

During the conference, Rollins executives explained that the company had seen an 18% improvement in employee retention compared to previous years, which they attributed to the new "The Rollins Way" program. This initiative emphasizes Rollins' corporate culture and aims to address the high turnover rates among first-year technicians. The executives noted that retaining talented technicians is a key strategic priority for the company.

  • Rollins introduced "The Rollins Way" program at an event at the New York Stock Exchange last year.

The players

Kenneth Krause

Executive VP & CFO of Rollins, Inc.

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What they’re saying

“When we think about a technician and we think about turnover, we lose way too many technicians in the first year.”

— Kenneth Krause, Executive VP & CFO

The takeaway

Rollins' focus on improving employee retention through cultural initiatives like "The Rollins Way" program highlights the importance of addressing high turnover, particularly among frontline workers, in order to maintain service quality and operational efficiency in service-based industries.