Busbud Announces 2026 Travelers' Best Awards: Peter Pan Bus Lines, Amtrak, and Red Coach Lead the Pack in American Excellence

The inaugural US program honors operators who have successfully adapted to modern traveler needs and demonstrated a commitment to quality.

Published on Mar. 10, 2026

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Busbud, a leading global ground travel booking platform, has announced the winners of its first United States Travelers' Best Awards 2026. The awards recognize the top operators in the US who deliver exceptional service, based on thousands of reviews from customers who booked trips with Busbud in 2025. Peter Pan Bus Lines, Red Coach, and Amtrak were honored for their reliability, connectivity, and customer service, respectively.

Why it matters

As ground travel sees a resurgence in the US, these awards highlight the operators successfully navigating the balance between affordability and premium amenities. The awards celebrate American operators who have demonstrated a steadfast commitment to quality and a focus on moving people and elevating the standard of travel across the nation's most critical routes.

The details

The Travelers' Best Awards are driven entirely by the voices of travelers through verified reviews on punctuality, amenities, and customer care. Peter Pan Bus Lines was recognized as the "Best of the Best" for consistently exceeding expectations and prioritizing traveler comfort and convenience. Red Coach was honored with the "Connectivity Award" for excelling in providing reliable high-speed on-board Wi-Fi and a first-class seating experience. Amtrak was awarded the "Stellar Service Award" for the staff's dedication to resolving issues and going the extra mile, with travelers consistently rating the company highest for professionalism and care across their national network.

  • The Travelers' Best Awards 2026 were announced on March 10, 2026.

The players

Busbud

A leading global ground travel booking platform that operates a marketplace for bus and train tickets on over 3 million routes in 80+ countries.

Peter Pan Bus Lines

A bus operator recognized as the "Best of the Best" for consistently exceeding expectations and prioritizing traveler comfort and convenience across the Northeast corridor.

Red Coach

A bus operator recognized with the "Connectivity Award" for excelling in providing reliable high-speed on-board Wi-Fi and a first-class seating experience in Texas and Florida.

Amtrak

A rail operator recognized with the "Stellar Service Award" for the staff's dedication to resolving issues and going the extra mile, with travelers consistently rating the company highest for professionalism and care across their national network.

Peter Picknelly

The Chairman & CEO of Peter Pan Bus Lines.

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What they’re saying

“We are honored to accept Busbud's "Best of the Best" award as the top-rated bus operator in the United States. This award reflects our team's dedication to providing a premier travel experience. We thank our customers for their invaluable feedback and the Busbud team for highlighting excellence across the communities and routes we serve.”

— Peter Picknelly, Chairman & CEO, Peter Pan Bus Lines (Busbud)

The takeaway

The inaugural United States Travelers' Best Awards 2026 from Busbud showcase the operators who have successfully adapted to the modern traveler's needs and demonstrated a commitment to quality, reliability, and customer service, elevating the standard of ground travel across the nation.