NY Attorney General Alerts Air Travelers of Rights During Winter Disruptions

Letitia James urges passengers to file complaints if flights are canceled or delayed due to winter storms.

Jan. 31, 2026 at 9:47am

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New York Attorney General Letitia James has issued a consumer alert informing air travelers of their rights amid a series of winter weather disruptions. The alert advises passengers that they may be entitled to refunds if their flights are canceled or significantly delayed, and encourages them to file complaints through the Attorney General's online system if they face issues with their airline.

Why it matters

The alert comes as the aftermath of Winter Storm Fern continues to impact the travel industry, with many passengers facing flight cancellations and delays. By informing travelers of their rights, the Attorney General aims to ensure they receive the compensation they are owed during these disruptive weather events.

The details

According to the Attorney General's statement, if a flight is canceled or significantly delayed, or if a passenger is denied boarding, they may be entitled to a refund. Travelers are urged to file complaints online with details like ticket information, flight numbers, and dates. The alert also notes that regardless of the reason for a flight cancellation, passengers have the right to a refund if they choose not to travel or accept other compensation like credits or vouchers.

  • Winter Storm Fern recently caused widespread travel disruptions.

The players

Letitia James

The Attorney General of New York, who issued the consumer alert to inform air travelers of their rights during winter weather disruptions.

Office of the New York State Attorney General

The government agency that released the statement with information on air traveler rights and how to file complaints.

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What they’re saying

“Winter storms are unpredictable, but travelers' rights are not. If your flight is canceled or significantly delayed, you may be entitled to a refund.”

— Letitia James, New York Attorney General (hoodline.com)

What’s next

The Attorney General's office encourages travelers to closely monitor their flight status and be aware of their options before agreeing to rebookings or credits. Passengers can file complaints through the OAG website or by phone.

The takeaway

This alert from the New York Attorney General serves as an important reminder for air travelers to be informed of their rights, especially during disruptive winter weather events. By knowing how to properly file complaints, passengers can ensure they receive the compensation they are owed from airlines when their travel plans are disrupted.