Community Care Physicians First in U.S. to Incorporate Novel Patient Navigation Record System

CCP becomes first community oncology program to use NACI Care™ Patient Navigation Record System to document and demonstrate value of navigation services

Apr. 8, 2026 at 10:36pm

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A glowing, neon outline of a stylized medical chart or patient record against a dark background, conceptually representing the innovative patient navigation technology discussed in the story.A new patient navigation platform empowers community oncology programs to better coordinate care and demonstrate the value of their services.Latham Today

Community Care Physicians (CCP), the largest independent multispecialty medical group in New York's Capital Region, has become the first community oncology program in the U.S. to incorporate the latest version of the NACI Care ™ Patient Navigation Record System (PNRS) into its practice workflow. The implementation marks an important step forward for community oncology programs seeking to expand navigation services while demonstrating measurable value.

Why it matters

The incorporation of the NACI Care system allows CCP to better document the true scope of its navigation services, track patient outcomes, and demonstrate the return on investment that its navigation program delivers. This is especially important as healthcare organizations explore new reimbursement opportunities for navigation services, such as the Centers for Medicare & Medicaid Services' new Principal Illness Navigation (PIN) reimbursement pathway introduced in 2024.

The details

NACI Care is purpose-built technology designed specifically to support patient navigation programs, enabling navigators to document patient interactions, track program impact, and capture the data required to support operational improvement and emerging reimbursement opportunities. When Elizabeth Stockwell, CCP's sole oncology nurse navigator, joined the organization nearly three years ago, she knew she wanted to grow the navigation program and needed clear data to build the case. Stockwell's search for a solution led her to NACI Care, and CCP became the first community oncology program in the country to pilot the updated platform. Stockwell says the impact was immediate, as NACI Care allowed her to structure her workflow, provide real-time reporting, and ensure patients receive seamless, coordinated care.

  • CCP became the first community oncology program in the U.S. to incorporate the NACI Care™ Patient Navigation Record System in 2026.
  • The Centers for Medicare & Medicaid Services introduced new reimbursement pathways for Principal Illness Navigation (PIN) services in 2024.

The players

Community Care Physicians (CCP)

The largest independent multispecialty medical group in New York's Capital Region, serving approximately one out of every three to four people in the region.

Elizabeth Stockwell, BSN, RN, OCN, ONN-CG

The sole oncology nurse navigator at CCP, who was instrumental in implementing the NACI Care system to grow the navigation program and demonstrate its value.

NavPoint Health™

The developer of the NACI Care™ Patient Navigation Record System, a purpose-built technology designed to support patient navigation programs.

Linda Burhansstipanov

The Co-Founder and President of NavPoint Health, who was inspired to create NACI Care based on her experience working in community-based oncology navigation programs.

Rani Khetarpal, MBA

The Co-Founder and CEO of NavPoint Health, who explains how NACI Care provides the infrastructure that navigation programs have been missing to document and demonstrate their value.

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What they’re saying

“From day one, NACI Care has allowed me to structure my day and improve my workflow. I can provide real-time reporting on any data I capture within NACI Care with the stroke of a key, helping guide conversations with our patients and coordinate their care across various specialties within CCP—including medical imaging, surgery, and medical or radiation oncology – as well as outside the system if needed.”

— Elizabeth Stockwell, Oncology Nurse Navigator, Community Care Physicians

“NACI Care provides navigation programs with the infrastructure they have been missing. For years, navigators have delivered extraordinary value for patients, but much of that impact has been difficult to capture in a structured way. NACI Care enables organizations to document the true scope of navigation from patient outcomes to navigator workload while providing comprehensive insights into the return on investment that navigation programs deliver.”

— Rani Khetarpal, Co-Founder and CEO, NavPoint Health

What’s next

As organizations begin exploring opportunities such as PIN reimbursement, having the right infrastructure to document and demonstrate navigation's value becomes even more important. CCP's successful implementation of the NACI Care system could serve as a model for other community oncology programs seeking to expand and strengthen their navigation services.

The takeaway

The incorporation of the NACI Care Patient Navigation Record System at CCP represents a significant step forward for community oncology programs in their efforts to grow and sustain navigation services. By providing the tools to better document the impact of navigation, CCP and other organizations can more effectively demonstrate the value of these critical patient support services and potentially unlock new reimbursement opportunities.