Infobip Launches AgentOS to Bring AI Agents to CPaaS Platforms

The new platform will allow developers and enterprises to integrate AI-powered agents into customer interactions.

Mar. 14, 2026 at 3:44am

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Infobip, a global leader in Communications Platform as a Service (CPaaS), has announced the launch of AgentOS, a new platform designed to bring AI-powered agents into the programmable communications ecosystem. AgentOS will officially launch on April 1, with customers already beginning to onboard ahead of the formal release.

Why it matters

The launch of AgentOS reflects a broader shift in the communications industry, where CPaaS platforms are evolving to incorporate intelligent communication layers powered by AI. By embedding AI agents directly into programmable communications workflows, Infobip aims to help organizations automate interactions, streamline customer engagement, and build more intelligent communication systems.

The details

According to Krešo Žmak of Infobip, the company has been working with AI for about eight years, starting with natural language processing and machine learning. Now, with the rise of generative AI, Infobip can enable agents that can actively participate in conversations. AgentOS is designed to help companies deploy AI-driven agents across multiple communications channels, including messaging, voice, and digital engagement platforms, building on Infobip's CPaaS infrastructure.

  • AgentOS will officially launch on April 1, 2026.
  • Customers have already begun onboarding ahead of the formal release.

The players

Infobip

A global leader in Communications Platform as a Service (CPaaS).

Krešo Žmak

A representative from Infobip who spoke about the company's new AgentOS platform.

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What they’re saying

“AgentOS is our agent platform that will officially launch on April first. It's not a joke—it's very serious.”

— Krešo Žmak (Telecom Reseller)

What’s next

Infobip is expected to provide more details and updates on the AgentOS platform in the coming weeks leading up to the official launch on April 1.

The takeaway

The launch of Infobip's AgentOS platform highlights the growing importance of AI-powered communication solutions in the CPaaS industry, as companies seek to automate and streamline customer interactions through the integration of intelligent agents.