Southwest Gas Named #1 in Residential Satisfaction in the West for 6th Consecutive Year

The company received the highest overall satisfaction score in the West Large segment of the J.D. Power 2025 Gas Utility Residential Customer Satisfaction Study.

Jan. 30, 2026 at 6:47am

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Southwest Gas Corporation has been named #1 for Residential Customer Satisfaction among Large Gas Utilities in the West in the J.D. Power 2025 Gas Utility Residential Customer Satisfaction Study, marking its sixth consecutive year earning this recognition based on customer feedback. The study measures customer satisfaction across key areas of the residential gas utility experience, and Southwest Gas received the highest overall satisfaction score of 574, 68 points above the regional average.

Why it matters

This recognition reflects the trust Southwest Gas customers place in the company and the care its employees put into every interaction to ensure safe, reliable service while supporting and strengthening the communities it serves. Maintaining high customer satisfaction is crucial for gas utility companies to retain customers and continue operating successfully.

The details

Southwest Gas received the highest customer satisfaction scores across several study dimensions, including safety and reliability, problem resolution, ease of doing business, digital channels, people, cost, and trust. The J.D. Power 2025 Gas Utility Residential Customer Satisfaction Study is based on responses from 72,765 online interviews conducted from January through November 2025 among residential customers of the 87 largest gas utility brands across the United States.

  • Southwest Gas has been named #1 in residential customer satisfaction in the West for 6 consecutive years, from 2020 to 2025.

The players

Southwest Gas Corporation

A dynamic energy company committed to serving more than two million customers throughout Arizona, California, and Nevada, with a focus on providing safe and reliable service while supporting the communities it serves through responsible operations and sustainable energy solutions.

Justin Brown

President of Southwest Gas.

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What they’re saying

“Taking care of our customers is at the heart of everything we do. This recognition reflects the trust our customers place in us and the care our employees put into every interaction to ensure safe, reliable service while supporting and strengthening the communities we call home.”

— Justin Brown, President of Southwest Gas

The takeaway

Southwest Gas's consistent top ranking in residential customer satisfaction demonstrates its commitment to providing excellent service and supporting the communities it serves, even as the gas utility industry faces challenges. This achievement highlights the company's ability to maintain trust and loyalty among its customer base.