net2phone Transforms Hotel Guest Experiences With Unified Communications

AI-powered features and PMS integration deliver personalized service and seamless staff coordination.

Published on Feb. 13, 2026

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net2phone, a leading provider of unified communications and contact center solutions, is revolutionizing the hospitality industry with an innovative business communication system that elevates the guest experience. The net2phone hospitality suite offers advanced calling features, AI-powered assistance, and seamless integration with property management systems, enabling hotels and motels to provide consistent, high-quality service and personalized interactions at every touchpoint.

Why it matters

In an increasingly competitive hospitality landscape, hotels and motels must deliver exceptional guest experiences to stand out. net2phone's unified communications platform helps hospitality teams modernize their operations, streamline internal coordination, and offer the personalized service that today's tech-savvy travelers expect.

The details

The net2phone hospitality suite includes features like UNITE for custom greetings and smart call routing, AI Agent for automated guest support, and integration with Jazzware's property management system. This allows hotels to replace legacy PBX systems with a modern, feature-rich communications platform that enhances both guest-facing and internal operations. Key capabilities include in-room phone services, mobile and desktop compatibility for staff, real-time analytics, and call recording for quality assurance.

  • net2phone was founded in Newark, New Jersey.
  • The company's hospitality communications suite was launched in 2025.

The players

net2phone

A leading provider of unified communications and contact center solutions, serving organizations in over 160 countries. net2phone is a subsidiary of IDT Corporation (NYSE: IDT).

Jonah Fink

President of net2phone.

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What they’re saying

“With so much competition, hotels and motels need to ensure 5-star service to every guest. They can't afford missed calls or delays. That's why net2phone offers omnichannel engagement to improve in-house collaboration while giving guests the world-class, personalized experience they've come to expect.”

— Jonah Fink, President of net2phone

What’s next

net2phone plans to showcase its hospitality communications suite at the upcoming Hotel Technology Conference in June 2026, highlighting new integrations and feature enhancements.

The takeaway

By unifying guest-facing and internal communications with advanced AI tools and PMS integration, net2phone is empowering hospitality teams to deliver a consistently exceptional experience that keeps guests coming back.