Eventide Communications and The Public Safety Group Announce PSAP Training Partnership

New platform integration aims to help public safety answering points improve onboarding, quality assurance and continuing education.

Published on Feb. 12, 2026

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Eventide Communications and The Public Safety Group (PSG) have announced a new partnership and platform integration to help public safety answering points (PSAPs) improve onboarding, quality assurance (QA) and continuing education through a single program. The partnership brings together Eventide's Critical Insights AI (CI AI) with PSG's established online training curriculum, allowing for a unified solution that connects evaluation results directly to training topics and specific modules.

Why it matters

This partnership aims to strengthen consistency, coaching and long-term workforce support for PSAPs, which play a critical role in emergency response and public safety. By integrating Eventide's AI-powered analytics with PSG's training content, the solution provides a comprehensive closed-loop QA and training program to help agencies address skill gaps and support workforce development.

The details

Under the partnership, purchasing Eventide's CI AI platform includes access to PSG's online training modules. CI AI uses automated QA results to surface insights that help leaders identify skill gaps and assign the most relevant PSG training. This alignment connects evaluation results directly to training topics and specific modules, helping agencies close the loop between performance review, coaching and continuing education.

  • The partnership was announced on February 12, 2026.
  • Eventide Communications will present the program at APCO International's Wellness & Workforce Summit on February 18-19, 2026 in Phoenix.

The players

Eventide Communications LLC

A company that has developed and produced innovative recording technologies for over 50 years, with over 9,000 installations in 82 countries. Their latest innovation, Critical Insights AI, provides public safety answering points with a comprehensive suite of artificial intelligence tools.

The Public Safety Group (PSG)

A company that has been training public safety professionals since 1994, delivering online courses for 911 operators, police dispatchers and public safety telecommunicators.

Tony Harrison

The founder and owner of The Public Safety Group.

Brian Roberts

The vice president of sales at Eventide Communications.

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What they’re saying

“This Eventide Communications and PSG partnership further solidifies both organizations' long history of commitment to excellence in 911 call handling and dispatch performance. Now with this tight integration between both applications, PSAPs and emergency communications centers can strengthen onboarding, QA and continuing education through one coordinated program.”

— Tony Harrison, Founder and Owner, The Public Safety Group

“With CI AI and PSG training working together, supervisors can move from evaluation to targeted development in a more consistent, measurable way. The result is a full-featured closed-loop QA and training program that supports leadership priorities tied to performance, staffing stability and workforce support.”

— Brian Roberts, Vice President of Sales, Eventide Communications

What’s next

Eventide Communications will present the partnership program at the APCO International's Wellness & Workforce Summit on February 18-19, 2026 in Phoenix.

The takeaway

This partnership between Eventide Communications and The Public Safety Group aims to provide public safety answering points with a comprehensive solution to improve onboarding, quality assurance and continuing education for their workforce, helping to strengthen consistency, coaching and long-term support for this critical emergency response function.