Amdocs and AWS Announce Multi-Year Telecom Modernization Collaboration

Partnership combines Amdocs' agentic operating system with AWS AI and cloud to accelerate cloud migration and deliver smarter customer experiences

Mar. 3, 2026 at 6:39am

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Amdocs, a leading provider of software and services to communications and media companies, has announced a multi-year strategic collaboration with Amazon Web Services (AWS) to advance AI-driven modernization across the telecommunications industry. The expanded partnership will combine Amdocs' newly launched aOS agentic operating system with AWS's AI and cloud technologies to empower service providers to streamline core operations, enhance customer experiences, and drive innovation at scale.

Why it matters

This collaboration aims to help telecom providers overcome the technical debt that stands in the way of an AI-ready future. By integrating Amdocs' deep industry expertise with AWS's advanced AI and cloud capabilities, the partnership seeks to provide a faster, lower-risk path to cloud transformation and unlock new sources of innovation and value for the telecom industry.

The details

The key areas of collaboration include agentic services for accelerated application modernization, autonomous networks powered by AI-driven network operations, an AI Factory and Enterprise AI Monetization platform, and agentic contact center and customer experience solutions. The companies are already working with a leading North American tier-1 communications service provider on a large-scale modernization program.

  • The collaboration was announced on February 27, 2026.
  • Amdocs and AWS will share more about their partnership at Mobile World Congress (MWC) 2026.

The players

Amdocs

A leading provider of software and services to communications and media companies.

Amazon Web Services (AWS)

The cloud computing division of Amazon, providing on-demand cloud computing platforms and APIs to individuals, companies, and governments.

Fabio Cerone

Managing director, EMEA Telco Business Unit at AWS.

Anthony Goonetilleke

Group President of Technology and Head of Strategy at Amdocs.

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What they’re saying

“Every enterprise is sitting on decades of technical debt that stands between them and an AI-ready future – and the cost of inaction has never been higher. By combining AWS's agentic AI services, built on nearly two decades of Amazon's own migration experience, with Amdocs' deep telecom expertise, we're giving operators a faster, lower-risk path to cloud transformation, unlocking new sources of innovation and value. What once demanded years of costly manual effort now takes weeks, fundamentally changing what's possible.”

— Fabio Cerone, Managing director, EMEA Telco Business Unit at AWS

“We're delighted to expand our long-standing collaboration with AWS to bring transformative cloud, data, and AI solutions to leading communications service providers around the world, generating measurable business impact. As we expand our technology collaboration in this next phase, we are combining Amdocs' deep industry expertise and verticalization in Amdocs aOS with AWS's advanced AI and cloud capabilities to help our customers supercharge the achievement of key business outcomes.”

— Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs

What’s next

Amdocs and AWS will showcase their joint solutions at their respective booths during Mobile World Congress (MWC) 2026.

The takeaway

This strategic collaboration between Amdocs and AWS aims to accelerate the telecom industry's digital transformation by leveraging the combined strengths of Amdocs' industry expertise and AWS's advanced AI and cloud technologies. The partnership promises to help service providers streamline operations, enhance customer experiences, and drive innovation at scale, ultimately positioning them for success in the AI-driven future of the telecommunications industry.