NiCE Wins Best Innovation for Customer Experience at Enterprise Connect 2026

Award recognizes NiCE's industry-first AI agent capability that transforms enterprise data into production-ready automation.

Published on Mar. 10, 2026

Got story updates? Submit your updates here. ›

NiCE, a leading customer engagement platform provider, announced that it was recognized for Best Innovation for Customer Experience at Enterprise Connect 2026, a prominent conference for enterprise communications and collaboration. The award was presented for NiCE's new capability that analyzes structured and unstructured data across various customer interactions to identify, build, and deploy production-ready AI agents, eliminating prolonged pilot cycles and fragmented automation strategies.

Why it matters

This award highlights NiCE's innovative approach to operationalizing AI for customer engagement, which represents a significant advancement in how enterprises can leverage AI to drive measurable business impact. By unifying discovery, deployment, and governance within a single platform, NiCE is helping organizations transform customer interaction data into scalable, production-ready automation.

The details

NiCE's new AI agent capability is built on its AI-native customer engagement platform. It analyzes data across voice, digital, self-service, workflows, and human interactions to identify where AI will deliver the greatest business value, quantifies the projected impact, and automatically builds production-ready NiCE AI Agents within the same platform. This eliminates the need for prolonged pilot cycles and fragmented automation strategies.

  • NiCE was recognized for the award at Enterprise Connect 2026, which took place on March 10, 2026.

The players

NiCE

A leading customer engagement platform provider that is transforming the world with AI-powered solutions that put people first.

Enterprise Connect

A leading conference and exhibition for enterprise communications and collaboration, which has stood at the forefront of the industry for over 35 years.

Eric Krapf

The Program Chair of Enterprise Connect, who presented the award to NiCE.

Jeff Comstock

The President of CX Product & Technology at NiCE, who commented on the recognition.

Got photos? Submit your photos here. ›

What they’re saying

“Enterprise Connect is proud to recognize NiCE for Best Innovation for Customer Experience. NiCE's new AI agent capability represents a significant advancement in how enterprises operationalize AI, transforming customer interaction data into scalable, production-ready automation with measurable business impact.”

— Eric Krapf, Program Chair, Enterprise Connect (Enterprise Connect)

“This recognition validates a fundamental shift in how enterprises deploy AI. NiCE's latest AI agent innovation starts with real interaction data, quantifies the impact, and moves directly to execution. It's disciplined, scalable AI, designed to produce outcomes, not experiments.”

— Jeff Comstock, President, CX Product & Technology, NiCE (NiCE)

What’s next

NiCE plans to continue innovating and expanding its AI-powered customer engagement platform to help enterprises further optimize their customer experiences.

The takeaway

NiCE's award-winning AI agent capability represents a significant advancement in how enterprises can leverage AI to drive measurable business impact, transforming customer interaction data into scalable, production-ready automation and eliminating the need for prolonged pilot cycles and fragmented automation strategies.