19 Unwritten Rules Every Wawa Customer Should Follow

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A recent Reddit thread asked Wawa employees to share their biggest customer frustrations, revealing a number of unwritten rules that customers often break without realizing it. From going behind the counter to wash hands to giving cashiers a hard time, these employee complaints shed light on inconsiderate customer habits that can make their jobs more difficult.

Why it matters

As a beloved convenience store chain that sees thousands of customers daily, Wawa relies on positive customer-employee interactions to maintain its reputation. Understanding these unwritten rules can help customers be more considerate and make the jobs of hardworking Wawa employees a little easier.

The details

The Reddit thread revealed a range of customer behaviors that irk Wawa employees, from mundane things like using the self-order kiosks incorrectly to more egregious actions like going behind the counter. Some of the biggest complaints involve customers being impatient or rude about coffee and cigarette orders. Employees also expressed frustration with customers who don't respect the physical boundaries of the workspace by, for example, reaching over the counter or walking behind it.

• The Reddit thread was recently posted, prompting Wawa employees to share their biggest customer pet peeves.