Wake County EMS Enhances 911 Response Strategies for 2026

New call sorting methods and reduced use of lights and sirens aim to improve emergency response as the county grows.

Published on Feb. 21, 2026

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Wake County EMS is updating its 911 response methods to address the county's growth and rising demand for emergency services. The new approach focuses on getting the right help to the right people faster and more safely, including new call sorting techniques and reduced use of lights and sirens except for life-threatening emergencies.

Why it matters

As Wake County's population continues to expand, the EMS system needs to evolve to handle the increased volume of 911 calls and emergency situations. The updates are designed to improve efficiency and safety for both responders and the public.

The details

The updated 911 response plan is based on an analysis of hundreds of thousands of calls. New call sorting methods will allow dispatchers to more precisely classify emergencies and determine the appropriate response, which may include firefighters, EMTs, paramedics, or a combination. EMS units will also use lights and sirens less often, reserving them only for true life-threatening situations based on research showing this reduces risks.

  • Wake County EMS is marking its 50th year with these updates.
  • The new response strategies will be implemented in 2026.

The players

Vickie Adamson

Wake County Commissioner who says the county's commitment to building a safer community will never change.

Jon Studnek

EMS Director who says improved call triaging is essential to staying ahead of growth and providing the best possible service.

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What they’re saying

“One thing that will never change in Wake County is our commitment to building a safer community.”

— Vickie Adamson, Wake County Commissioner (abc11.com)

“Call sorting, otherwise known as 'call triaging,' is not new, but today, we have even better ways to do it. Along with hiring staff and adding new resources, improved triaging helps us stay ahead of growth and provide the best possible service to everyone who needs us.”

— Jon Studnek, EMS Director (abc11.com)

What’s next

Wake County EMS will host seven community meetings to explain the changes and answer questions, with several available virtually.

The takeaway

As Wake County's population grows, the EMS system is proactively updating its 911 response strategies to improve efficiency, safety, and the ability to provide the right emergency services to the right people. These changes demonstrate the county's commitment to building a safer community even as it evolves.