St. Louis Launches Public CityStat Portal for Tracking City Services

New data dashboard allows residents to monitor potholes, trash collection, and other municipal performance metrics.

Apr. 3, 2026 at 1:15pm

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A serene, photorealistic painting of a single city street lamp post standing alone on an empty urban sidewalk, with warm sunlight casting long shadows across the pavement. The image conveys a sense of civic infrastructure and public services in a quiet, contemplative manner.The new CityStat portal shines a light on St. Louis' efforts to improve core municipal services and infrastructure for residents.St. Louis Today

The City of St. Louis has launched a new public data portal called CityStat that provides real-time tracking of key city services like pothole repairs, refuse collection, and emergency water main breaks. Mayor Cara Spencer says the platform will increase accountability and help the city deliver better results for residents.

Why it matters

By making this performance data publicly accessible, St. Louis aims to improve transparency and responsiveness around core municipal services that directly impact residents' daily lives. The CityStat portal is part of a broader effort by the city to use data-driven decision making to drive service improvements.

The details

Through the CityStat portal, the public can track metrics like refuse collection route completion rates, recycling program efficiency, snow and ice response times, and on-time pothole repairs. The city has set specific performance targets in these areas and is using incentives, process reforms, and infrastructure investments to drive progress. While some metrics show clear improvements, others like hazardous tree removal and water main break restoration still have room for betterment.

  • In early 2025, refuse collection route completion rates were 50-65%.
  • By late 2025, refuse collection route completion rates exceeded 90%.
  • Between August 2025 and March 2026, the recycling program increased the percentage of material successfully recycled from 37% to 78%.
  • In January 2025, the average time to respond to citizen snow and ice requests was 17.4 days.
  • In January 2026, the average time to respond to citizen snow and ice requests was reduced to 3.1 days.

The players

Cara Spencer

The Mayor of St. Louis who launched the CityStat data portal to increase transparency and accountability around city services.

Neighborhood Stabilization Division

A city department that worked to improve snow and ice response times.

Streets Division

A city department that worked to fill potholes and improve on-time pothole repair rates.

Water Division

A city department that is undertaking a Water Master Plan project to renew and replace water mains and valves.

Citizens' Service Bureau

A city department that routes service requests to the appropriate departments, with plans to expand training and documentation to improve performance.

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What they’re saying

“CityStat measures what matters and gives my team the information we need to deliver better results. Through this platform, we are tracking a wide range of indicators that reflect the real, everyday experiences of St. Louisans.”

— Cara Spencer, Mayor of St. Louis

What’s next

The city plans to continue analyzing options to further improve performance in areas like hazardous tree removal, where current metrics fall short of the 30-day target.

The takeaway

By embracing data-driven performance management and making key metrics publicly accessible, St. Louis is setting a model for how cities can enhance transparency, accountability, and continuous improvement in the delivery of essential municipal services.