ThrottleNet Sets New 90-Second Response Time Standard For Kansas City IT Support

The Midwest IT services provider offers faster, more reliable support to help businesses minimize downtime.

Published on Feb. 27, 2026

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ThrottleNet, an IT services provider in Kansas City, has introduced a new industry-leading 90-second average response time for clients seeking IT support. This rapid engagement model aims to eliminate the frustration many businesses experience when waiting hours for a technician to respond, helping them get back to work faster.

Why it matters

Slow IT response times can translate into measurable business losses for companies relying on technology. ThrottleNet's 90-second average response pledge addresses this pain point directly, delivering immediate support to help Kansas City organizations minimize downtime and operational disruptions.

The details

ThrottleNet's support framework includes Tier 1, Tier 2, and Tier 3 technicians who triage and assign tickets based on severity and complexity. Whether handling routine user requests, network issues, cybersecurity alerts, or infrastructure failures, the company's structured system ensures problems are routed to the right level of expertise without delay.

  • ThrottleNet introduced the new 90-second response time in February 2026.

The players

ThrottleNet

A Midwest-based IT services provider delivering managed and co-managed IT solutions, cybersecurity services, and strategic technology support to businesses in Kansas City and surrounding areas.

George Rosenthal

The President of ThrottleNet.

Todd Budde

The Director of Operations at ThrottleNet.

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What they’re saying

“When something breaks, waiting around isn't an option. We've built our team and systems to respond within 90 seconds, so Kansas City businesses get help almost immediately and can get back to work without the frustration.”

— George Rosenthal, President, ThrottleNet (statenews.net)

“Our live chat feature is what allows our clients to connect with a real technician within 90 seconds on average. Every member of our team takes it upon themselves to own the tickets that come through and deliver exceptional service. With ThrottleNet, Kansas City businesses don't have to worry about extreme downtimes or long waits.”

— Todd Budde, Director of Operations, ThrottleNet (statenews.net)

What’s next

ThrottleNet plans to continue expanding its team and support infrastructure to maintain the 90-second response time as it takes on more Kansas City-area clients.

The takeaway

ThrottleNet's rapid response pledge demonstrates the company's commitment to delivering exceptional IT support that minimizes business disruptions and helps Kansas City organizations stay productive, even when technology issues arise.