Rochester Utility Warns Customers of Disconnection Scam Calls

RPU says fraudulent callers are demanding immediate payment to avoid service shutoff.

Published on Feb. 12, 2026

Got story updates? Submit your updates here. ›

Rochester Public Utilities (RPU) is alerting customers about a scam involving fraudulent phone calls that appear to come from an RPU number. The callers claim the customer's account is past due and their services will be disconnected unless immediate payment is made by calling an 866 number. RPU has confirmed these calls are a scam and does not demand immediate payment over the phone to avoid disconnection.

Why it matters

Utility scams can be costly for customers who fall victim, and RPU wants to ensure its customers are aware of this particular fraud scheme targeting the local community. Raising awareness helps protect customers from financial losses and potential service disruptions.

The details

According to RPU, customers have reported receiving calls from individuals claiming their RPU account is past due, and their services will be disconnected unless immediate payment is made. The callers are instructing customers to call an 866 phone number to submit payment. When customers call that number, they hear an automated recording falsely identifying as an RPU system, and when prompted to select a payment option, their call is transferred to a person falsely claiming to be an RPU employee who tries to collect payment information.

  • On February 12, 2026, RPU issued a warning about the scam calls.

The players

Rochester Public Utilities (RPU)

The municipal utility provider for the city of Rochester, Minnesota, serving electricity and water to local residents and businesses.

Got photos? Submit your photos here. ›

What’s next

Customers who receive a suspicious call should not provide personal or payment information, hang up immediately, and contact RPU directly to verify their account status.

The takeaway

This scam highlights the importance of customers being vigilant about unsolicited calls demanding immediate utility payments, as fraudsters often try to take advantage of fears about service disruptions. Verifying the legitimacy of any such calls with the utility provider directly is crucial to avoid falling victim to these types of financial scams.