Transamerica Simplifies Retirement Plan Consolidation with AI and Human Support

New digital experience 'Pearl' streamlines the process, reducing typical timeline by over 50%

Mar. 16, 2026 at 6:01pm

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Transamerica has announced the launch of Pearl, a new digital experience that combines AI, data, and human support to simplify the process of consolidating retirement accounts. Pearl guides participants through key steps like account verification, document collection, and secure fund transfers, reducing confusion and rework. The platform maintains continuity across digital and human interactions, allowing participants to connect with Transamerica representatives for personalized support whenever needed.

Why it matters

Consolidating retirement accounts has historically been a complex and time-consuming process, often taking weeks to complete. Transamerica's new Pearl platform aims to streamline this experience, empowering participants to take greater control of their retirement planning and move their savings more efficiently.

The details

Pearl brings together AI, data, and human support in a single, continuous workflow to help retirement plan participants move savings from other accounts into Transamerica. The platform provides clear, step-by-step guidance, reduces handoffs and rework, enables secure information sharing, and maintains visibility into next steps. Participants can also connect with Transamerica representatives for personalized support at any time, ensuring a unified omnichannel experience.

  • Transamerica announced the launch of Pearl on March 16, 2026.

The players

Transamerica

A leading provider of life insurance, retirement, and investment solutions for more than 10 million Americans, with a mission to help people make the most of what's important to them.

Oriana Freidenberg

The head of Customer Experience and Marketing at Transamerica.

Zingly

An enterprise AI-powered customer experience platform that provides the secure, multimodal AI technology layer powering Pearl's intelligent experience.

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What they’re saying

“At Transamerica, we're enhancing customer experiences and actively fulfilling our commitment to helping people save and invest for their future selves. Pearl makes it easier for our retirement plan participants to take action with clear guidance and timely support—while ensuring a Transamerica representative is readily available if a personal conversation is their preferred choice or the best next step.”

— Oriana Freidenberg, Head of Customer Experience and Marketing at Transamerica (PR Newswire)

What’s next

Transamerica plans to continue enhancing Pearl's capabilities and expanding its use to further streamline the retirement account consolidation process for its customers.

The takeaway

Transamerica's new Pearl platform demonstrates how the strategic integration of AI, data, and human support can significantly improve complex financial processes like retirement account consolidation, empowering customers to take control of their financial futures with greater speed, simplicity, and confidence.