Clinicians Raise Concerns Over AI Emotional Support Tools

Survey finds majority of mental health providers worry AI tools may delay professional care

Published on Mar. 5, 2026

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A new national survey commissioned by a behavioral health electronic health record provider finds that a majority of U.S. mental health clinicians believe the growing use of artificial intelligence emotional-support tools may be contributing to delays in patients seeking professional care.

Why it matters

As access to mental health services remains challenging, the increasing reliance on AI-powered emotional support tools raises concerns that patients may be delaying or forgoing professional treatment, which could have significant implications for their overall well-being.

The details

The survey found that 6 out of 10 clinicians believe the growing use of AI emotional support tools is leading to delays in patients seeking in-person mental health treatment. Providers worry that these AI tools, while providing some level of support, may give patients a false sense of having their needs met and discourage them from pursuing more comprehensive professional care.

  • The survey was commissioned in March 2026.

The players

Behavioral Health Electronic Health Record Provider

The company that commissioned the national survey on clinicians' concerns regarding AI emotional support tools.

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The takeaway

This survey highlights the growing tension between the convenience of AI-powered emotional support tools and the need for comprehensive professional mental health care. As these technologies become more prevalent, it will be crucial for healthcare providers and policymakers to address the potential risks of delayed treatment and ensure patients have access to the full spectrum of mental health services.