Safety Concerns Prompt Worker Exodus at Worcester Union Station

Employees cite fears over security issues at the busy transportation hub

Apr. 3, 2026 at 10:20am

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An extreme close-up of a broken security camera lens reflecting a faint red light, conceptually representing the security challenges at the transportation hub.Shattered security equipment exposes the safety concerns plaguing Worcester's Union Station.Worcester Today

Heather Morillo, a former employee at a restaurant inside Worcester's Union Station, has quit her job after just six months, citing persistent safety concerns at the busy transportation hub. Morillo is one of several workers who have left their positions due to worries over security and incidents of crime within the station.

Why it matters

Union Station is a critical transportation hub for Worcester, serving as a central point for commuter rail, buses, and other public transit. Ongoing safety issues could undermine the station's role and deter people from using public transportation in the city.

The details

Morillo, who worked at Maxwell Luciano's restaurant inside the station, said she "enjoyed" the job but was "terrified" by the safety situation. She is one of several employees who have quit their positions at businesses operating within Union Station due to concerns over security and incidents of crime.

  • Morillo began working at the restaurant inside Union Station in October 2025.
  • Morillo handed in her two-week notice in April 2026, citing safety concerns.

The players

Heather Morillo

A former employee at a restaurant inside Worcester's Union Station who quit her job after six months due to persistent safety concerns.

Maxwell Luciano's

A restaurant operating inside Worcester's Union Station.

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What they’re saying

“I enjoy it. Working the events was fun, but I was terrified.”

— Heather Morillo, Former employee

What’s next

City officials have pledged to increase security presence and surveillance at Union Station in response to the concerns raised by workers.

The takeaway

The exodus of employees from businesses operating within Worcester's Union Station highlights the urgent need for the city to address persistent safety and security issues at this critical transportation hub, which serves as a vital link for the community.