Rakuten Mobile Extends Partnership with Netcracker

AI-Enabled Digital BSS to Support Mobile Network Expansion

Mar. 31, 2026 at 8:37am

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Rakuten Mobile, a Japanese mobile network operator, has extended its partnership with Netcracker, a global provider of cloud-based digital business support systems (BSS). The extended agreement will see Netcracker provide AI-enabled digital BSS solutions to support Rakuten Mobile's ongoing network expansion efforts.

Why it matters

This partnership highlights the growing importance of AI and cloud-based technologies in the telecommunications industry, as mobile operators like Rakuten Mobile seek to enhance their digital capabilities and customer experiences to stay competitive in a rapidly evolving market.

The details

Under the extended agreement, Netcracker will provide Rakuten Mobile with its AI-enabled digital BSS solutions, including customer management, order management, and revenue management capabilities. These solutions are designed to help Rakuten Mobile streamline its operations, improve customer service, and support the growth of its mobile network.

  • The partnership extension was announced on March 31, 2026.

The players

Rakuten Mobile

A Japanese mobile network operator and a subsidiary of the Rakuten Group, a major e-commerce and internet services company.

Netcracker

A global provider of cloud-based digital business support systems (BSS) solutions, and a subsidiary of the NEC Corporation.

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What they’re saying

“We are excited to extend our partnership with Netcracker and leverage their AI-enabled digital BSS solutions to support the continued growth and expansion of our mobile network.”

— Tareq Amin, Chief Technology Officer, Rakuten Mobile

“Our AI-enabled digital BSS solutions will help Rakuten Mobile streamline its operations, enhance customer experiences, and drive the success of its mobile network expansion.”

— Bob Titus, Chief Product Officer, Netcracker

What’s next

Rakuten Mobile and Netcracker plan to work closely together to implement the new AI-enabled digital BSS solutions and support Rakuten Mobile's ongoing network expansion efforts.

The takeaway

This partnership demonstrates the growing importance of AI and cloud-based technologies in the telecommunications industry, as mobile operators seek to enhance their digital capabilities and customer experiences to stay competitive in a rapidly evolving market.