UKG Helps FJ Management Streamline HR for Diverse Frontline Workforce

Family-owned holding company with 17,000 employees across 28 states transforms HR service and employee support with UKG technology.

Apr. 6, 2026 at 1:06pm

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FJ Management, a privately held family-owned holding company with over 17,000 employees across 28 U.S. states, has transformed how it delivers HR service and employee support using UKG's AI-powered HR, pay, and workforce management platform. FJ Management oversees a wide range of frontline-heavy businesses, including convenience stores, a bank, an oil refinery, hotels, and med spas, each with unique staffing models and employee demographics. UKG has helped FJ Management streamline HR processes, provide consistent employee support, and gain data-driven workforce insights across its diverse operations.

Why it matters

Maintaining consistent HR service and employee support across a large, frontline-heavy workforce spanning multiple industries and work environments is a significant challenge for FJ Management. By leveraging UKG's technology, the company has been able to centralize and automate HR processes, improve employee experience, and gain valuable data-driven insights to drive business performance.

The details

FJ Management uses the full UKG Pro suite, including workforce management, recruiting, and onboarding tools, to serve its employees. The organization also implemented UKG People Assist, a solution that has dramatically improved how employees receive support around the clock across the company's diverse operating companies. By centralizing and automating responses to employee questions, UKG People Assist helped FJ Management field nearly 78,000 employee requests, with most receiving a response in under an hour. This has allowed the company's HR leaders to spend more time on strategic initiatives like culture-building, leadership development, and recruitment.

  • FJ Management has been a UKG customer for more than a decade.
  • The company recently transformed its HR service and employee support using UKG technology.

The players

FJ Management

A privately held family-owned holding company with more than 17,000 employees across 28 U.S. states, overseeing a wide range of frontline-heavy businesses including convenience stores, a bank, an oil refinery, hotels, and med spas.

Amanda Poitra

Chief Human Resources Officer at FJ Management.

UKG

A leading global AI platform unifying HR, pay, and workforce management.

Bob DelPonte

EVP and Chief Customer Experience Officer at UKG.

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What they’re saying

“UKG People Assist™ is a breakthrough solution that has dramatically improved how our employees receive support around the clock and across our diverse operating companies.”

— Amanda Poitra, Chief Human Resources Officer at FJ Management

“By reducing the volume of routine inquiries flowing to HR teams, our HR leaders now spend more time where they add the greatest value. We have gained valuable time to focus on culture-building, leadership development, engagement initiatives, and recruiting, all areas that directly influence business performance.”

— Amanda Poitra, Chief Human Resources Officer at FJ Management

“UKG data analytics enable us to pull together very quickly business intelligence and workforce insights related to staffing needs, time-to-hire, and turnover that we then provide to our controllers, presidents, and HR leaders. We're able to create consistency and processes across industries.”

— Amanda Poitra, Chief Human Resources Officer at FJ Management

“We've been a UKG customer for more than a decade, and we've been able to transform the experience from tactical HR, pay, and time management to a true operating platform that gives us a real-time view into our frontline workforce. UKG provides key insights that let us focus on creating value and building operational excellence.”

— Amanda Poitra, Chief Human Resources Officer at FJ Management

“The UKG Workforce Operating Platform is built on a simple idea: employees deserve real-time access to the information they need to do their jobs well. By putting timely, meaningful insights into employees' hands, wherever and whenever they work, UKG helps create more confident and connected workforces.”

— Bob DelPonte, EVP and Chief Customer Experience Officer at UKG

What’s next

FJ Management plans to continue leveraging UKG's technology and insights to drive further operational excellence and employee engagement across its diverse business units.

The takeaway

By implementing UKG's AI-powered HR, pay, and workforce management platform, FJ Management has been able to streamline HR processes, provide consistent employee support, and gain valuable data-driven insights to better manage its large, frontline-heavy workforce spanning multiple industries. This has allowed the company to focus more on strategic initiatives that directly impact business performance.