Logan Airport Rolls Out Live TSA Wait Time Estimates

New camera system tracks passenger movement to provide real-time checkpoint wait times.

Mar. 21, 2026 at 9:09am

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Boston's Logan International Airport is testing a new system that uses camera analytics to track passenger movement through TSA security checkpoints and provide live estimated wait times. The technology is currently being piloted in Terminal B, with plans to expand it to all terminals within the next month.

Why it matters

The new system aims to improve the passenger experience at Logan by giving travelers more accurate information about TSA wait times before they arrive at the airport. This comes amid a nationwide TSA staffing shortage caused by the ongoing partial government shutdown.

The details

The wait time estimation system uses cameras to track passenger movement through the TSA lines, calculating an average wait time based on the data collected. The cameras do not capture any personal identifying information like faces or clothing. Currently, the system is only active in Terminal B as the airport determines its accuracy before rolling it out to all terminals - A, C, and E - in about a month.

  • The new system is launching this spring at Logan Airport.
  • The technology is currently being tested in Terminal B.
  • The system will be expanded to the rest of the terminals - A, C, and E - in about a month.

The players

Logan International Airport

Boston's major international airport, which is testing the new TSA wait time estimation system.

Massport

The agency that operates Logan Airport and is overseeing the implementation of the new wait time technology.

Benjamin Crawley

A spokesperson for Massport who confirmed details about the new system.

Department of Homeland Security

The federal agency that oversees the Transportation Security Administration (TSA).

AFGE TSA Local 2617

The local union representing TSA officers, which reported about 35 resignations in New England due to the government shutdown.

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What they’re saying

“This initiative began a while ago as a customer improvement and is not related to the government shutdown.”

— Benjamin Crawley, Massport spokesperson

What’s next

Logan Airport will monitor the accuracy of the new wait time estimation system in Terminal B before expanding it to the rest of the terminals in about a month.

The takeaway

The new live TSA wait time technology at Logan Airport aims to provide passengers with more reliable information to help them plan their airport arrival and security checkpoint experience, especially during periods of staffing shortages and disruptions.