Mass General Brigham Launches AI-Powered Primary Care Platform

Care Connect aims to address critical gaps in primary care access across Massachusetts

Published on Feb. 27, 2026

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Mass General Brigham has launched a new AI-powered platform called Care Connect to provide faster and more accessible primary care access for its over 3 million patients in Massachusetts. The platform, powered by clinical AI company K Health, allows patients to receive virtual care within 15 minutes, 24/7, and integrates with their existing MGB medical records.

Why it matters

Massachusetts is facing a critical shortage of primary care doctors, leaving many patients waiting years to see an in-person provider. Care Connect aims to bridge this gap by offering virtual primary care visits powered by AI technology, providing patients with a stopgap solution until they can see an in-person physician.

The details

Care Connect launched in September 2026 and has since expanded to offer urgent care services. The platform uses an AI-driven intake form to efficiently collect patient information before connecting them with a human provider. While not intended to fully replace traditional primary care, Care Connect allows patients to maintain a relationship with their existing primary care physician while also accessing virtual care when needed.

  • Care Connect launched in September 2026.
  • The platform has since expanded to offer urgent care services.

The players

Mass General Brigham

A non-profit health care system in Massachusetts that operates several hospitals and clinics, including Massachusetts General Hospital and Brigham and Women's Hospital.

K Health

A clinical AI company that powers the technology behind the Care Connect platform.

Tammy MacDonald

A patient who used Care Connect after her primary care physician unexpectedly passed away.

Dr. Helen Ireland

The manager of the Care Connect program.

Allon Bloch

The co-founder and CEO of K Health.

Dr. Rajesh Patel

A physician heavily involved in the technology side of the Care Connect platform.

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What they’re saying

“I just felt that relief of just knowing, 'OK, I'm going to have care.' There's not a situation where I'm going to end up without a doctor.”

— Tammy MacDonald, Patient (nbcboston.com)

“I think the value for patients is that I can still see my PCP and I can still have that longitudinal relationship that's really important in the primary care world, and also, I can hop on and do a one-time visit.”

— Dr. Helen Ireland, Manager of the Care Connect program (nbcboston.com)

“We're trying to give people access to a completely different way to access medicine.”

— Allon Bloch, Co-founder and CEO of K Health (nbcboston.com)

“Every single time they interact with the AI, it'll be followed by a human interaction. It's really just to prep the humans. They can correct errors that were made, the humans can review exactly what was collected with the patient.”

— Dr. Rajesh Patel, Physician involved in the Care Connect technology (nbcboston.com)

What’s next

Mass General Brigham plans to continue expanding the Care Connect platform to offer more services and reach a wider patient population across Massachusetts.

The takeaway

The launch of Care Connect highlights how AI-powered technology can help address critical gaps in primary care access, providing patients with a convenient and efficient way to receive virtual care while maintaining relationships with their in-person providers.