Delta Utilities Faces Scrutiny Over Billing Spike After Acquisition

Louisiana Public Service Commission questions utility company about rising costs for customers

Published on Feb. 27, 2026

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Delta Utilities was called before the Louisiana Public Service Commission to address concerns from residents in the Baton Rouge area about a significant spike in utility bills following the company's acquisition of Entergy. Delta Utilities attributed the increases to Winter Storm Fern and rising natural gas prices, and said they are working to spread out the costs through a levelized billing approach.

Why it matters

The Delta Utilities acquisition has raised concerns among customers about the affordability and transparency of their utility services. As a major provider in the region, any significant changes to billing and pricing could have a major impact on household budgets, especially for lower-income residents.

The details

During a five-hour meeting, the Louisiana Public Service Commission heard from numerous residents who spoke about the increases to their utility bills after Delta Utilities took over Entergy's operations. Delta Utilities said the spike was due to the impact of Winter Storm Fern and rising natural gas prices occurring at the same time. The company stated it has implemented a levelized billing approach to try to spread out the costs for customers.

  • The billing spike was seen by customers this past year after Delta Utilities acquired Entergy.
  • The Louisiana Public Service Commission meeting where Delta Utilities was questioned took place on Wednesday.

The players

Delta Utilities

The utility company that acquired Entergy and is now facing scrutiny over a billing spike experienced by customers.

Louisiana Public Service Commission

The state regulatory body that oversees utility companies and held a meeting to address concerns from Delta Utilities customers.

Foster Campbell

A commissioner on the Louisiana Public Service Commission who questioned how the 'explosion of shale' in the Haynesville Shale region is impacting natural gas prices.

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What they’re saying

“So there's hope for people the more we produce the cheaper the price gets. The good news is north Louisiana busting wide open from Shreveport down to Mansfield, all around Toledo Bend. A lot of people are working but that doesn't help people's feelings paying the bill.”

— Foster Campbell, District 5 Commissioner, Louisiana Public Service Commission (wgno.com)

What’s next

The Public Service Commission asked Delta Utilities to compile a list of information and data from their acquisition of Entergy and CenterPoint Energy, with plans to meet again in the future to further discuss the billing issues.

The takeaway

The Delta Utilities acquisition has raised affordability concerns for customers, highlighting the need for utility providers to prioritize transparency and work closely with regulators to ensure fair and reasonable rates, especially during times of market volatility and extreme weather events.