Wichita Water Bill Payments Disrupted by Ransomware Attack

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Wichita residents are unable to pay their water bills online using debit or credit cards due to a ransomware attack on the city's third-party payment vendor, BridgePay Network Solutions. The company says no card data was compromised, but it is working with federal investigators and does not have an estimate on when service will be restored.

Why it matters

The ransomware attack on BridgePay has disrupted a critical utility payment system for Wichita residents, forcing them to find alternative ways to pay their water bills during the outage. This highlights the vulnerability of municipal services to cyber threats and the need for robust cybersecurity measures to protect critical infrastructure.

The details

BridgePay Network Solutions, the vendor that processes online water bill payments for the city of Wichita, has been hit by a ransomware attack. The company says no card data was compromised, but it is working with federal investigators to resolve the issue. In the meantime, Wichita residents can still pay their water bills by phone, online through their checking account, or in person at City Hall using cash, check, card, or money order. The city is not charging late fees for customers whose payments are not processed during the outage.

• The ransomware attack on BridgePay Network Solutions occurred on February 9, 2026.

What they’re saying

What’s next

The city and BridgePay Network Solutions are working with federal investigators to resolve the ransomware attack and restore online water bill payment services.