Promise Healthcare receives Patient-Centered Medical Home recognition

Federally qualified health center earns national distinction for quality, coordination, and patient-focused care

Published on Feb. 27, 2026

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Promise Healthcare, a federally qualified health center with locations in Champaign-Urbana and Rantoul, Illinois, has received Patient-Centered Medical Home (PCMH) recognition from the National Committee for Quality Assurance (NCQA). This distinction validates Promise Healthcare's commitment to delivering high-quality, coordinated, and patient-centered care to its community.

Why it matters

The PCMH recognition is a nationally respected seal of approval that demonstrates Promise Healthcare's focus on quality improvement, care coordination, enhanced access, and team-based care. This achievement affirms Promise Healthcare's ability to provide comprehensive, patient-focused services that improve health outcomes and strengthen the patient experience.

The details

Promise Healthcare is a federally qualified health center that provides affordable healthcare regardless of a patient's ability to pay. It has four locations in the Champaign-Urbana area and one in Rantoul. The NCQA's PCMH recognition program validates primary care practices for their commitment to quality, coordination, access, and team-based care. Practices that earn this distinction demonstrate their capacity to deliver whole-person care that is accessible and focused on the unique needs of each patient.

  • On Friday, Promise Healthcare announced that it received the PCMH recognition from the NCQA.

The players

Promise Healthcare

A federally qualified health center that provides affordable healthcare regardless of a patient's ability to pay, with locations in Champaign-Urbana and Rantoul, Illinois.

National Committee for Quality Assurance (NCQA)

A national organization that recognizes primary care practices for their focus on quality improvement, care coordination, enhanced access, and team-based care.

Jennifer Henry

CEO of Promise Healthcare.

Melonie Richardson

Chief Medical Officer of Promise Healthcare.

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What they’re saying

“Achieving PCMH Recognition is a significant milestone for our organization. It reflects the dedication of our care teams to delivering whole-person care that is accessible, coordinated, and focused on the unique needs of each patient.”

— Jennifer Henry, CEO of Promise Healthcare (Chambana Today)

“Our patients are at the center of everything we do. This recognition affirms that our systems, workflows, and care teams are structured to support better health outcomes and a better care experience.”

— Melonie Richardson, Chief Medical Officer (Chambana Today)

The takeaway

The PCMH recognition earned by Promise Healthcare demonstrates the organization's commitment to delivering high-quality, coordinated, and patient-centered care to its community. This achievement affirms Promise Healthcare's ability to provide comprehensive services that improve health outcomes and strengthen the patient experience, even as a federally qualified health center focused on affordable care.