Rivian Expands Service Network Ahead of Affordable R2 Launch

Got story updates? Submit your updates here. ›

Rivian is significantly expanding its service network in preparation for the launch of its more affordable R2 model, which is expected to drive a major sales surge for the company. The automaker plans to add over 50 new service centers across the U.S. by the end of 2027, bringing the total to over 150 locations. Rivian is also increasing its fleet of mobile service vans and training more service technicians to reduce wait times for customers.

Why it matters

The R2 could be a breakthrough model for Rivian, potentially driving a huge increase in sales volume. However, the company doesn't want to disappoint customers with long wait times for service, so it's rapidly expanding its service network to keep up with anticipated demand.

The details

Rivian is beefing up its service capabilities in several ways ahead of the R2 launch. It plans to add over 50 new service centers by the end of 2027, bringing the total to over 150 locations nationwide. Certain high-volume service centers will have increased capacity. Rivian is also expanding its fleet of mobile service vans and training more service technicians, having added over 1,000 new specialists in the past year. The company is also relying more on remote diagnostics and over-the-air updates to resolve issues without requiring in-person visits.

• Rivian plans to begin R2 production sometime this summer, with the first customer deliveries expected in the first part of 2027.
• Rivian predicts deliveries of up to 67,000 vehicles in 2027, a 59% jump over 2026.

What’s next

Rivian plans to begin R2 production sometime this summer, with the first customer deliveries expected in the first part of 2027.