insured.io Named Finalist for Excellence in Customer Experience

Leading insurtech provider recognized for transforming the P&C insurance customer experience.

Apr. 7, 2026 at 12:38pm

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A high-end, photorealistic studio still-life featuring a stack of insurance documents, a pen, and a mobile phone arranged elegantly on a clean, white background, conceptually representing innovation and excellence in the insurance industry.insured.io's recognition as a finalist for excellence in customer experience highlights its commitment to transforming the insurance industry through innovative, future-proof solutions.Chicago Today

insured.io, a leading provider of omnichannel customer experience solutions for insurers, has been named a finalist in the 2026 PropertyCasualty360 Insurance Luminaries Awards for 'Excellence in Customer Experience'. The Insurance Luminaries program honors organizations driving meaningful change in the insurance industry through innovation, operational excellence, and industry advancement.

Why it matters

This recognition as a finalist highlights insured.io's continued efforts to revolutionize the P&C insurance customer experience through its powerful omnichannel platform. As mid-sized carriers look to compete with larger industry players, insured.io's flexible, future-proof solutions are empowering them to deliver premium digital experiences and build lasting customer loyalty.

The details

insured.io was selected as a finalist based on its leadership, innovation, and measurable industry impact. The platform combines omnichannel accessibility, deep configurability, and ease of use to put insurers in command of every policyholder touchpoint. Key features include an AI-powered virtual agent, AI-driven voice technology, and the insured claim suite for real-time updates.

  • insured.io was named a finalist in the 2026 PropertyCasualty360 Insurance Luminaries Awards.
  • The winners will be announced at the inaugural Insurance Luminaries Awards dinner on June 24, 2026.

The players

insured.io

A leading provider of omnichannel customer experience solutions for insurers.

PropertyCasualty360 Magazine

The host of the Insurance Luminaries program, which honors organizations driving transformation in the insurance industry.

Steve Johnson

Chief Product Officer at insured.io and author of 'The Insurance UX Survival Guide'.

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What they’re saying

“This recognition as a finalist in such a competitive category is a huge validation of our continued pursuit to revolutionize the P&C insurance customer experience.”

— Steve Johnson, Chief Product Officer, insured.io

What’s next

PropertyCasualty360 will announce the winners at the inaugural Insurance Luminaries Awards dinner at The Palmer House in Chicago, Ill., on June 24, 2026.

The takeaway

insured.io's recognition as a finalist for 'Excellence in Customer Experience' demonstrates its commitment to empowering mid-sized P&C carriers with innovative, future-proof solutions that transform the policyholder experience and drive lasting loyalty.