Mayor Defends Shelter Director Amid Complaints

Newly appointed head of Chicago's Animal Care and Control faces criticism over shelter conditions.

Published on Feb. 26, 2026

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Chicago Mayor Brandon Johnson has defended his decision to make Susan Cappello the permanent director of the city's Animal Care and Control department, despite ongoing complaints about high euthanasia and bite rates at the city-run shelter, as well as poor living conditions for the dogs and cats housed there. The mayor blamed the challenges Cappello faces on the broader affordability crisis impacting Chicago and the nation.

Why it matters

The appointment of the shelter director is a high-profile decision that reflects the mayor's priorities around animal welfare and the city's ability to provide humane care for stray and abandoned pets. The issues at the shelter have drawn scrutiny from animal advocates, raising questions about the city's commitment to responsible pet ownership and animal welfare.

The details

Cappello had been serving as the acting director for three years before Mayor Johnson made her appointment permanent. During her tenure, the shelter has faced criticism over high euthanasia rates, a high number of dog bites, and poor living conditions for the animals in its care, including overcrowding and inadequate veterinary services.

  • Cappello had been the acting director for 3 years prior to her permanent appointment.
  • Mayor Johnson made Cappello's appointment permanent in February 2026.

The players

Susan Cappello

The newly appointed permanent director of Chicago's Animal Care and Control department.

Mayor Brandon Johnson

The mayor of Chicago who defended Cappello's appointment despite ongoing issues at the city-run animal shelter.

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What they’re saying

“We must not let individuals continue to damage private property in San Francisco.”

— Robert Jenkins, San Francisco resident (San Francisco Chronicle)

What’s next

The mayor's office has promised to work with Cappello to address the problems at the shelter and improve conditions for the animals in its care.

The takeaway

The issues at Chicago's animal shelter highlight the challenges cities face in providing adequate resources and care for stray and abandoned pets, especially amid broader affordability pressures impacting local communities.