USPIS Helps Consumers Fight AI-Driven Online Scams

Postal inspectors warn of fake package delay texts and urge victims to report fraud quickly

Published on Feb. 25, 2026

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The U.S. Postal Inspection Service (USPIS) is warning consumers about the growing threat of AI-powered online scams, which cost Americans $12 billion last year. Scammers are using AI to create realistic-looking fake emails, texts, and calls, making fraud harder to detect. USPIS investigates mail-related scams and urges victims to report incidents quickly to help recover lost funds.

Why it matters

As scammers increasingly leverage AI to make their fraudulent schemes more convincing, the USPIS plays a critical role in investigating mail-related fraud and educating the public on recognizing and avoiding these deceptive tactics. With online scams on the rise, this guidance from postal inspectors is crucial to help protect consumers.

The details

Scammers are using AI to create fake emails, texts, and calls that appear legitimate, contributing to $12 billion in losses last year. When scams involve the mail system, postal inspectors have the authority to investigate. Some scams start online but may pressure victims to send money through the mail. USPIS warns consumers to beware of suspicious package delay texts, as the Postal Service will never ask for extra payment this way.

  • National Consumer Protection Week is March 1-7, 2026.

The players

U.S. Postal Inspection Service (USPIS)

The law enforcement arm of the U.S. Postal Service that investigates mail-related crimes, including fraud schemes.

Eric Shen

Inspector in the USPIS Criminal Investigations Group.

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What they’re saying

“You're getting attacked from all different directions when it comes to scammers trying to reach you.”

— Eric Shen, Inspector, USPIS Criminal Investigations Group (fox32chicago.com)

“The Post Office will never text you to tell you your package is running late, and you have to pay extra money for it.”

— Eric Shen, Inspector, USPIS Criminal Investigations Group (fox32chicago.com)

What’s next

Consumers can report AI-related scams to the FBI's Internet Crime Complaint Center (IC3) and identity theft to the Federal Trade Commission. They can also enroll in USPS's Informed Delivery program to preview their incoming mail.

The takeaway

As scammers increasingly leverage AI to make their fraudulent schemes more convincing, the USPIS plays a vital role in investigating mail-related fraud and educating the public on recognizing and avoiding these deceptive tactics. Consumers must remain vigilant and report any suspicious activity to help authorities combat this growing threat.