Boise Launches New Utility Payment System

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The city of Boise has officially rolled out a new utility payment system, requiring residents to create an online account to pay bills digitally, by credit/debit card, or through 24-hour phone payments. Customers on payment plans must contact the Utility Billing Department, while those who pay by mail or ACH/eCheck are not impacted and do not need to create a new account.

Why it matters

The new system aims to modernize Boise's utility bill payment options, providing more convenient digital and mobile payment methods for residents. However, it also requires all users to set up new accounts, which could create confusion or challenges for some customers, especially those on payment plans.

The details

The new Boise utility payment system allows residents to pay bills online through digital wallets like PayPal, Venmo, Apple Pay, and Google Pay, as well as credit/debit cards and 24-hour phone payments. Customers on payment plans must contact the city's Utility Billing Department to continue their arrangements, while those who pay by mail or ACH/eCheck are not impacted and do not need to create a new account.

• The new utility payment system went live on February 2, 2026.
• Residents must create new accounts before the next bill date on the 25th of the month.

What’s next

Residents must create new accounts on the city of Boise's website before their next utility bill is due on the 25th of the month. Those on payment plans must contact the Utility Billing Department to continue their arrangements.