Metro grandmother says ride service GoGoGrandparent 'taking advantage of seniors'

Uber drivers say they don't accept rides because they're not equipped to help elderly, disabled

Mar. 12, 2026 at 8:08pm

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An 88-year-old Cobb County woman says a ride service concierge company marketed to help seniors, GoGoGrandparent, has repeatedly left her waiting outside in freezing temperatures and caused her to miss doctor appointments. The service advertises itself as a phone-based concierge for seniors and adults without smartphones, operating in all 50 states and partnering with Uber and Lyft drivers, but the woman says drivers often cancel her rides or arrive in vehicles she can't enter.

Why it matters

This story highlights the challenges seniors face in accessing reliable transportation services, especially those with disabilities or mobility issues. It raises questions about the transparency and accountability of companies like GoGoGrandparent that claim to cater to vulnerable populations but may not be adequately serving their needs.

The details

Rosa Robinson, an 88-year-old Cobb County woman, signed up for GoGoGrandparent after finding it advertised online, paying an initial yearly subscription of $245. When she wants a ride, she calls the service and they text her driver details. Her receipts show her drivers are dispatched through Uber, with a GoGoGrandparent concierge fee of 27 cents per minute of the ride. Robinson said she was not told about the per-minute concierge fee when she signed up, and she didn't realize the drivers weren't hired by GoGoGrandparent. Robinson said drivers repeatedly cancel her rides, and when drivers do show up, some arrive in vehicles she can't enter. She said she missed a doctor's appointment this past January because so many drivers canceled, and GoGoGrandparent also charged her a no-show fee for cancelling the ride.

  • In recent years, Robinson started using a walker and after moving to Georgia from Nevada, she stopped driving.
  • Robinson signed up for GoGoGrandparent after finding it advertised online.
  • Robinson missed a doctor's appointment this past January because so many drivers canceled.

The players

Rosa Robinson

An 88-year-old Cobb County woman who was born with a congenital left hip and now uses a walker.

Sraeya Johnson

Robinson's granddaughter, who said Robinson was left stranded after picking up prescriptions at Walgreens, waiting roughly 40 minutes in the cold for a ride before Johnson left work to pick her up.

GoGoGrandparent

A ride service concierge company marketed to help seniors and adults without smartphones, operating in all 50 states and partnering with Uber and Lyft drivers.

Justin Boogaard

The co-founder of GoGoGrandparent, who acknowledged the service charges both a membership fee and usage fees.

Uber

A ride-hailing company that partners with GoGoGrandparent to provide transportation services.

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What they’re saying

“They cater to older people, seniors like me. I didn't hesitate to get in contact with them.”

— Rosa Robinson

“It's a customer service system that's... piggybacking on another service.”

— Sraeya Johnson, Robinson's granddaughter

“And taking advantage of seniors.”

— Rosa Robinson

“Despite our success so far [no-show fees] is still very much something we are actively working.”

— Justin Boogaard, GoGoGrandparent co-founder

“We are not trained to handle people with different [dis]ability and we don't get paid enough.”

— Uber driver

What’s next

The judge in the case will decide on Tuesday whether or not to allow Walker Reed Quinn out on bail.

The takeaway

This case highlights the need for more transparent and accountable transportation services for seniors, especially those with disabilities or mobility issues. It raises questions about the responsibility of companies like GoGoGrandparent to ensure their services are accessible and reliable for the vulnerable populations they claim to serve.