Osa Commerce Launches AI-Powered Retail Compliance at Manifest 2026 Targeting $5 Billion Chargeback Problem

New AI-native solution automates compliance, reduces onboarding time, and prevents up to 80% of preventable chargebacks.

Published on Feb. 10, 2026

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Osa Commerce, an Atlanta-based supply chain orchestration leader, has announced the launch of its AI-Powered Retail Compliance solution at the Manifest 2026 conference. The new capability, part of the Osa Unified Commerce Platform, is designed to tackle the $5 billion annual chargeback problem faced by retailers due to manual compliance processes. Osa's agentic AI approach automates compliance from document ingestion through shipment execution, catching errors before products leave the dock and reducing onboarding time for new retail partners to under 48 hours.

Why it matters

Retail compliance has long been a significant operational bottleneck for 3PLs and brands, often requiring 45-60 days to onboard a new retailer trading partner. Osa's new AI-native retail compliance features aim to enable faster expansion into new retail channels without increasing operational overhead, while also preventing up to 80% of preventable chargebacks that eat into profit margins.

The details

Osa's AI Retail Compliance solution is designed using a 'Read, Understand, Configure, Execute' framework that replaces manual oversight with autonomous intelligence. The system ingests unstructured retailer compliance guides, PDFs, and emails, extracting requirements with over 95% accuracy. It then auto-generates EDI mappings, GS1-128 shipping labels, and pack configurations to ensure warehouse teams execute perfectly every time. Powered by a proprietary 'Compliance Knowledge Graph,' the platform also identifies potential violations before shipping, preventing up to 80% of preventable chargebacks.

  • Osa Commerce announced the launch of the AI-Powered Retail Compliance solution on February 10, 2026 at the Manifest: The Future of Supply Chain & Logistics conference.

The players

Osa Commerce

An Atlanta-based leader in supply chain orchestration and the developer of the Osa Unified Commerce Platform.

Padhu Raman

Co-founder, CEO, and CPO of Osa Commerce.

Jeff Cashman

Board Advisor at Osa Commerce.

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What they’re saying

“Retail compliance has been broken for decades. Brands and 3PLs are bleeding margin to chargebacks that are entirely preventable, but the problem is too complex and fast-moving for traditional automation.”

— Padhu Raman, Co-founder, CEO, and CPO of Osa Commerce (Osa Commerce)

“This is what agentic AI looks like when it's applied to a real business problem. It's not a chatbot or a dashboard – it's an autonomous system that ingests a routing guide today and has your warehouse executing compliant shipments tomorrow.”

— Jeff Cashman, Board Advisor at Osa Commerce (Osa Commerce)

What’s next

Attendees of Manifest 2026 can visit Osa Commerce at booth 1253 throughout the conference to learn more about the AI-Powered Retail Compliance solution.

The takeaway

Osa Commerce's new AI-powered retail compliance solution aims to revolutionize the way brands and 3PLs manage the complex and costly problem of retail chargebacks, automating compliance processes and enabling faster expansion into new retail channels.