ServeRetail Expands Nearshore Customer Experience Delivery in Latin America

Expanded delivery supports voice, email, chat, social, and text, with bilingual English and Spanish language and rapid scaling.

Published on Feb. 5, 2026

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ServeRetail, a retail-focused customer experience and partner, announced an expansion of its nearshore customer support delivery in Latin America. The expanded delivery supports voice, email, chat, social, and text, with bilingual English and Spanish language and rapid scaling.

Why it matters

This expansion allows ServeRetail to provide 24/7 coverage for U.S. retailers, supporting their customer experience needs across multiple channels and languages. Nearshore customer support is a growing trend as companies look to optimize costs and leverage multilingual talent pools.

The details

The expanded nearshore delivery in Latin America will allow ServeRetail to rapidly scale its customer experience services for U.S. retailers, supporting voice, email, chat, social, and text interactions in both English and Spanish.

  • ServeRetail announced the expansion on February 5, 2026.

The players

ServeRetail

A retail-focused customer experience and partner company.

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The takeaway

This expansion allows ServeRetail to better support U.S. retailers with 24/7 multilingual customer experience services, leveraging the benefits of a nearshore delivery model.