Funnel processes the world's first rent payment inside ChatGPT

Funnel and BH Management bring agentic AI to property management workflows with the first rent payment ever processed in ChatGPT.

Published on Feb. 24, 2026

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Funnel, a CRM and agentic AI platform for multifamily operators, has announced that it completed the first rent payment ever processed using ChatGPT. The milestone was achieved in partnership with BH Management, a major multifamily owner and manager, and marks a significant step toward bringing agentic AI to property management workflows.

Why it matters

This industry-first achievement demonstrates how conversational AI can reshape renter interactions, allowing residents to complete essential tasks like rent payments directly within the ChatGPT environment they already use daily. It lays the foundation for future agentic resident services over time, meeting renters where they are and removing friction from everyday moments.

The details

Funnel processed the rent payment using its existing workflows and security, without requiring any new systems. This proof-of-concept milestone validates the behavior shift of renters paying rent where they already spend time, rather than having to learn a new tool. The first rent payment capability is the initial step, establishing a controlled path toward expanding agentic resident services over time.

  • Funnel and BH Management announced the milestone on February 19, 2026.

The players

Funnel

A CRM and agentic AI platform for multifamily operators.

BH Management

A multifamily owner and manager with more than 93,000 units nationwide, ranked 11th on NMHC's 2025 Top Managers list and 39th on the owners list.

Joanna Zabriskie

CEO of BH Management.

Tyler Christiansen

CEO of Funnel.

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What they’re saying

“Technical innovation is core to delivering a simple, convenient experience for renters. The Mint Experience, our branded approach to the resident experience, is about removing friction from everyday moments and making interactions with BH feel intuitive, modern, and human-first. Paying rent inside ChatGPT is a perfect example of that philosophy in action. Instead of asking residents to learn a new tool, we are meeting them where they are and making one of the most routine parts of renting faster, simpler, and more aligned with the tools and technology people use in their everyday lives.”

— Joanna Zabriskie, CEO of BH Management

“AI assistants have become the default operating system many consumers rely on every day, and renters increasingly want to stay in those environments to manage their homes. By partnering with Funnel to make the first rent payment inside ChatGPT, BH Management has shown how property management companies can meet renters where they are while maintaining the security, controls, and workflows operators need to run a healthy business.”

— Tyler Christiansen, CEO of Funnel

What’s next

Funnel and BH Management plan to continue expanding resident functionality inside conversational AI environments, with rent payments being the first capability.

The takeaway

This milestone collaboration between Funnel and BH Management offers an early glimpse into how conversational AI will reshape the future of renter interactions, allowing property management companies to meet residents where they already spend time and remove friction from everyday tasks like rent payments.