RUX Software Launches AI-Powered Service Diagnostics with Copilot

Industry-First AI Technology Transforms Equipment Service Operations, Reducing Diagnostic Time by up to 85%

Published on Feb. 15, 2026

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RUX Software, a leading solutions provider for industrial equipment and commercial field services businesses, has announced the launch of Service Diagnostics with Copilot, an AI-powered feature that revolutionizes how service teams diagnose equipment issues and create service tickets. Built on Microsoft Azure OpenAI technology, this groundbreaking capability represents RUX's evolution into an AI-enabled platform that empowers service technicians with intelligent, automated diagnostic capabilities.

Why it matters

Service Diagnostics with Copilot delivers on RUX's promise to engineer solutions that help equipment businesses operate with ironclad integrity. The feature provides enterprise-grade AI capabilities that were previously out of reach for businesses in this industry, giving them a competitive advantage in service quality, efficiency, and customer satisfaction.

The details

Service Diagnostics with Copilot analyzes equipment issues, error codes, and symptoms to automatically generate comprehensive service tickets complete with intelligent diagnostic reports, suggested repair tasks, parts lists, and labor estimates—all based on manufacturer documentation and technical troubleshooting procedures. The system leverages manufacturer-specific service manual procedures and technical specifications when available, ensuring repairs follow OEM standards and best practices without technicians needing to manually search through documentation. The impact on service operations is immediate and measurable, with diagnostic time reduced by up to 85%.

  • RUX Software announced the launch of Service Diagnostics with Copilot on February 4, 2026.

The players

RUX Software

A leading solutions provider for industrial equipment and commercial field services businesses, offering a comprehensive ecosystem of Business Applications including Rentals, Service, and 30+ productivity and automation tools.

Natalie Lemke

The CEO of RUX Software.

Jake Oetinger

The Product Engineering Manager at RUX Software.

Microsoft Azure OpenAI

The technology that the Service Diagnostics with Copilot feature is built on.

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What they’re saying

“Becoming AI-enabled fundamentally transforms how our customers operate.”

— Natalie Lemke, CEO of RUX Software

“Service Diagnostics with Copilot delivers on our promise to engineer solutions that help equipment businesses operate with ironclad integrity. Our customers now have access to enterprise-grade AI capabilities that were previously out of reach for businesses in our verticals, giving them a competitive advantage in service quality, efficiency, and customer satisfaction.”

— Natalie Lemke, CEO of RUX Software

“We've built the infrastructure that will allow our agents to leverage AI to deliver smarter, faster outcomes for our customers. This launch represents our commitment to bringing enterprise-grade AI capabilities to equipment businesses in a way that's practical, powerful, and purpose-built for their operations.”

— Jake Oetinger, Product Engineering Manager at RUX Software

What’s next

RUX Software plans to continue expanding the capabilities of Service Diagnostics with Copilot and integrating it across their entire platform to deliver more intelligent automation and smarter, faster outcomes for their customers.

The takeaway

RUX Software's launch of Service Diagnostics with Copilot demonstrates the company's commitment to bringing cutting-edge AI technology to the industrial equipment and field services industries, empowering businesses to operate more efficiently, accurately, and with greater customer satisfaction.