Pensacola Vitamin Store Shut Down After Unlicensed Injection Incident

State health officials issue cease-and-desist notice to 'The B-12 Store' after customer suffers nerve damage from unlicensed staff.

Apr. 3, 2026 at 9:07am

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A translucent X-ray photograph showing the intricate internal structure of a syringe and vial, conveying the clinical and medical nature of the story through the ghostly, glowing visualization of the equipment.An X-ray view of the medical equipment involved in the unlicensed injection incident at The B-12 Store reveals the potential dangers of unqualified practitioners.Pensacola Today

The Florida Department of Health has issued a cease-and-desist notice to 'The B-12 Store' in Pensacola's Cordova Mall after an undercover investigation found the store's staff were providing medical injections without proper licensing. This came after a customer filed a complaint that he suffered sciatic nerve damage from an injection given by a woman falsely claiming to be a nurse.

Why it matters

This case highlights the importance of verifying the credentials of any medical practitioners before receiving treatment, as unlicensed and unqualified individuals can cause serious harm. It also raises concerns about the lack of oversight in some alternative health businesses making unsubstantiated claims.

The details

According to the FDOH investigative report, an undercover agent visited the store twice and found the only staff member, Dorca Figaro, claimed to be a licensed practical nurse (LPN) and registered nurse (RN), but could not produce valid Florida nursing licenses. Figaro did have a certification as a Nationally Certified Medical Assistant, but was providing injections without the supervision of a qualified healthcare professional as required by law.

  • On Dec. 16, 2025, a customer filed a complaint with FDOH about nerve damage from an injection at The B-12 Store.
  • On Jan. 8, 2026, FDOH investigators conducted an undercover visit and issued Figaro a cease-and-desist notice.

The players

The B-12 Store

A Pensacola vitamin and injection business located in Cordova Mall that was shut down by state health officials for unlicensed medical practices.

Dorca Figaro

The only staff member at The B-12 Store, who claimed to be a licensed nurse but could not produce valid Florida nursing licenses.

Florida Department of Health (FDOH)

The state agency that conducted an undercover investigation of The B-12 Store and issued a cease-and-desist notice after finding unlicensed medical practices.

Joe Zarzaur

A Pensacola personal injury attorney representing the customer who suffered nerve damage from an injection at The B-12 Store.

Alleged Victim

The customer who filed a complaint with FDOH after suffering sciatic nerve damage from an injection by an unlicensed staff member at The B-12 Store.

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What they’re saying

“The B12 store flyer advertises that all doctors and nurses are certified which was the only reason I trusted the store. There is no doctor at the store, and she assured me she was qualified.”

— Alleged Victim

“He's got a pretty bad nerve injury from an injection that was done by this lady that represented herself as a nurse and she was not a nurse. He's been going to the Mayo Clinic to try to treat this nerve injury and the doctor's not sure they can fix it. He's got some problems with both sensitivity and constant pain.”

— Joe Zarzaur, Personal Injury Attorney

What’s next

The alleged victim is pursuing legal action against The B-12 Store, and the incident has been reported to law enforcement for further investigation.

The takeaway

This case underscores the importance of thoroughly vetting any medical practitioners, even at alternative health businesses, to ensure they have the proper licensing and credentials before receiving any treatments or procedures. Consumers should be wary of facilities making unsubstantiated claims about their staff's qualifications.