Kaseya Boosts MSP Margins with AI, Inky Acquisition & New Pricing

Vendor's moves aim to empower Managed Service Providers and address cybersecurity threats facing SMBs

Published on Mar. 4, 2026

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Kaseya is making significant investments to support Managed Service Providers (MSPs) and help them boost profitability. This includes the acquisition of email security company Inky, adjustments to pricing models, and the implementation of AI-powered workflows to automate tasks and streamline operations. The goal is to enable MSPs to better protect small and medium-sized businesses (SMBs) from the growing threat of cybercrime.

Why it matters

MSPs often struggle with low profit margins compared to other professional services, while SMBs face a concerning cybersecurity gap - only 14% have a cybersecurity plan in place. Kaseya's initiatives are designed to address these challenges and empower MSPs to thrive as they serve as a critical line of defense for SMBs against escalating cyber threats.

The details

Kaseya's recent moves include ending high-watermark billing, enabling flexible spending across products, restoring month-to-month Datto business continuity/disaster recovery contracts, updating loss protection, and improving one-year pricing. The company is also heavily investing in AI-powered workflows to increase MSP efficiency and unlock new revenue opportunities. The acquisition of Inky is a key component of this strategy, as Kaseya aims to build a digital workforce that automates tasks and streamlines operations.

  • Kaseya announced the Inky acquisition and pricing changes in March 2026.

The players

Kaseya

A vendor that provides tools and services to empower Managed Service Providers (MSPs).

Miles Walker

Kaseya's channel development manager who described MSPs as the 'superheroes of the global economy'.

ITPartners+

A Kaseya partner that has seen positive results from the vendor's upgrades, including improved efficiency, reduced tool sprawl, and a strengthened security posture.

Kevin Damghani

The founder and CEO of ITPartners+, who praised Kaseya's impact on his company's ability to scale with confidence, drive stronger margins, and deliver a more secure, streamlined experience.

Inky

An email security company that Kaseya acquired as part of its strategy to build a digital workforce that automates tasks and streamlines operations for MSPs.

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What they’re saying

“When I first started, enterprises were the main target. That's flipped. Small and medium businesses are now in the crosshairs.”

— Miles Walker, Channel Development Manager, Kaseya (The Channel Company's XChange March conference)

“They have directly improved efficiency, reduced tool sprawl and strengthened our security posture across our partner base. Being a Kaseya partner has allowed us to scale with confidence, drive stronger margins and deliver a more secure, streamlined experience.”

— Kevin Damghani, Founder and CEO, ITPartners+ (CRN)

What’s next

Kaseya plans to continue investing in AI-powered workflows and expanding its suite of tools to further support MSPs in protecting SMBs from cybersecurity threats.

The takeaway

Kaseya's initiatives demonstrate a commitment to empowering MSPs as the critical line of defense for SMBs against the growing threat of cybercrime. By addressing profitability challenges and equipping MSPs with advanced security solutions, Kaseya aims to enable its partners to thrive and better serve their small and medium-sized business clients.