Foster Consulting Leaders Certified at Disney World

Consulting firm elevates customer service with Disney training

Published on Feb. 23, 2026

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Foster Consulting founders Tom Foster and Jessica Taveras recently completed Disney's elite customer service training program at Walt Disney World in Orlando, Florida. The training, focused on creating a "WOW" experience, managing details, and implementing continuous improvement, aims to help Foster Consulting elevate its client service and stand out from competitors as the "Disney of digital marketing and consulting services."

Why it matters

In a competitive business climate, providing exceptional customer service is crucial for professional services firms like Foster Consulting to differentiate themselves. By aligning their practices with Disney's renowned customer experience principles, Foster Consulting hopes to deliver a truly world-class level of service to its legal and healthcare clients.

The details

During the Deliver Service Now institute's "Making The Magic Customer Service Boot Camp" at Disney World, Foster and Taveras developed a "Customer Service Manifesto" focused on creating a "WOW" experience, paying attention to details, and continuously improving their processes. They also learned the behind-the-scenes strategies Disney uses to manage 85,000 employees and deliver magical experiences for its guests.

  • Foster Consulting leaders attended the Disney customer service training in February 2026.

The players

Tom Foster

Founder of Foster Consulting.

Jessica Taveras

Director of Marketing at Foster Consulting.

Vance Morris

Principal at the Deliver Service Now institute, who conducted the Disney customer service boot camp.

Foster Consulting

A digital marketing and consulting firm that helps legal and healthcare practices generate leads, accelerate growth, and optimize operations.

Walt Disney World

The iconic theme park resort located in Orlando, Florida.

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What they’re saying

“Tom and Jessica learned how Disney creates the magic every day. They created a blueprint and manifesto based on my process, Systematic Magic, to create a service powerhouse in their niche.”

— Vance Morris, Principal, Deliver Service Now institute

“Having a world-class operation and being the "Disney of digital marketing and consulting services" will certainly separate them from all competition.”

— Vance Morris, Principal, Deliver Service Now institute

What’s next

Foster Consulting plans to implement the customer service principles and strategies learned at the Disney boot camp across its organization to elevate the client experience.

The takeaway

By aligning its practices with Disney's renowned customer experience standards, Foster Consulting aims to differentiate itself in a crowded professional services market and become the go-to provider of "world-class" digital marketing and consulting services for its legal and healthcare clients.