Canals Introduces AI Solutions to Automate Workflows for Distributors

New capabilities eliminate manual data entry and matching across key distribution processes.

Apr. 1, 2026 at 12:24pm

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Canals, a leader in AI for wholesale distribution, has announced the launch of new end-to-end AI solutions to automate repetitive workflows for distributors. The expanded capabilities aim to empower teams across Sales, Customer Service, Accounting, Purchasing, and Receiving to save time and provide faster, more accurate service to customers.

Why it matters

Distributors today face increasing customer demands for speed and visibility, with inquiries spanning orders, products, billing, and more. Canals' new AI-powered solutions are designed to eliminate manual, time-consuming tasks across key distribution workflows, enabling teams to respond to customers faster and free up time to focus on more strategic, customer-facing activities.

The details

The new Canals offerings include AI PO-to-Receipt Tracking to automatically update ERP systems, AI Accounts Receivable to accelerate cash application, AI Inquiry Handling to generate suggested customer responses, an Ask Canals Chatbot for instant product information, and Live Voice capabilities for AI-powered order entry. Early customers have reported time savings of up to 80% in Purchasing and Receiving, 99% match accuracy in Accounts Receivable, and faster, more consistent customer service.

  • Canals announced the new AI solutions on April 1, 2026.

The players

Canals

The leader in AI for wholesale distribution, providing end-to-end operating AI solutions to automate workflows and improve customer service for distributors.

Michael Delgado

Co-Founder and CEO of Canals.

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What they’re saying

“In wholesale distribution, winning business has always come down to operational execution —how quickly and accurately distributors can respond across thousands of daily interactions to deliver outstanding customer service.”

— Michael Delgado, Co-Founder and CEO of Canals

“What's changing now is the ability to automate the tedious, repetitive parts of that execution end-to-end. From Sales to Purchasing to Accounting, every team can move quickly to keep orders flowing and customers coming back.”

— Michael Delgado, Co-Founder and CEO of Canals

What’s next

Canals plans to continue expanding its AI-powered solutions for distributors, with a focus on further automating workflows and enhancing customer service capabilities.

The takeaway

Canals' new AI offerings demonstrate how distributors can leverage technology to streamline repetitive tasks, improve operational efficiency, and deliver faster, more consistent customer service - ultimately helping them stand out from the competition.