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FPL Warns Customers of AI Voice Scams
Utility company says fraudsters are using AI to impersonate representatives and demand immediate payments
Apr. 10, 2026 at 3:07pm
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A harsh, high-contrast image of an FPL logo on a smartphone screen underscores the utility company's warning about AI-powered phone scams targeting its customers.Fort Myers TodayFlorida Power & Light (FPL) is alerting customers about a new scam where criminals are using artificial intelligence-generated voices to impersonate company representatives and pressure individuals into making immediate payments. The utility company is warning the public about these AI voice scams targeting FPL customers.
Why it matters
Scams that leverage advanced technologies like AI to deceive victims are an emerging threat, as the technology makes it easier for criminals to impersonate legitimate businesses and authorities. This particular scam targeting FPL customers could result in significant financial losses for vulnerable individuals if they fall for the fraudulent calls.
The details
According to FPL, the scammers are using AI-generated voices that sound nearly identical to actual FPL representatives to call customers and demand immediate bill payments. The callers threaten to shut off power if the payments are not made right away. FPL has advised customers to be wary of any unsolicited calls claiming to be from the utility company and to independently verify any payment requests by contacting FPL directly.
- FPL issued the warning about the AI voice scams on April 10, 2026.
The players
Florida Power & Light (FPL)
A major electric utility company serving customers across Florida.
What they’re saying
“We want our customers to be aware of this new scam so they can protect themselves from falling victim to these criminals.”
— Eric Silagy, President and CEO of FPL
What’s next
FPL is urging customers to be vigilant, verify any payment requests directly with the company, and report any suspicious calls to the authorities.
The takeaway
This AI-powered phone scam targeting FPL customers is a concerning example of how advanced technologies can be exploited by criminals. It highlights the need for increased consumer awareness and robust security measures to protect against emerging digital fraud threats.
