Florida Leads Nation in Fraud Reports as FPL Warns Customers of Utility Scams

FPL urges customers to protect themselves from imposter utility scams during National Consumer Protection Week.

Published on Feb. 24, 2026

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Florida Power & Light Company (FPL) is warning customers about utility scams and sharing steps to help keep customers from being targeted, as Florida leads the nation in fraud reports for the second year in a row. Imposter scams are the most frequently reported type of fraud in Florida, with nearly 50,000 cases between January and September 2025. FPL is urging customers to stay alert and follow tips to avoid scams, including contacting FPL directly, being cautious of urgent or odd payment requests, and verifying representatives at their door.

Why it matters

Utility imposter scams are a growing problem in Florida, with the state leading the nation in fraud reports. These scams can result in significant financial losses for customers, as well as erode trust in essential utility providers. By educating customers on how to identify and avoid these scams, FPL is working to protect its customers and the broader community.

The details

Imposter scams occur when scammers impersonate trusted companies and demand payment from customers. Scammers are using increasingly sophisticated tactics, such as manipulating internet search results, posing as utility representatives to obtain sensitive information, and targeting customers by phone, text, email, or even door-to-door. FPL is urging customers to stay vigilant and follow tips to avoid becoming victims, including contacting FPL directly, being cautious of urgent or odd payment requests, and verifying the identity of any representatives at their door.

  • Florida leads the nation in fraud reports for the second year in a row, according to the Federal Trade Commission (FTC).
  • Between January and September 2025, there were nearly 50,000 cases of imposter scams in Florida.

The players

Florida Power & Light Company (FPL)

America's largest electric utility, delivering reliable power to more than 6 million customer accounts across Florida.

Federal Trade Commission (FTC)

The federal agency responsible for protecting consumers and promoting competition.

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What they’re saying

“Imposter scams are designed to create urgency and fear, often pressuring victims to act before verifying a payment request. We encourage customers to verify any suspicious communications through our official channels and report suspected scams to our team and local law enforcement immediately.”

— Francine Freitas, FPL Spokesperson (FPL)

What’s next

FPL is working closely with local and state law enforcement agencies to investigate reported scams, and is a member of Utilities Against Scams, a group committed to educating and spreading awareness across the industry on new trends and tactics.

The takeaway

By educating customers on how to identify and avoid utility imposter scams, FPL is taking proactive steps to protect its customers and the broader community from the growing problem of fraud in Florida.