Pueblo Woman Waits for Dairy Queen Damage Claim Payout

Sherrie Casarez's car was damaged by a flying awning in the Dairy Queen drive-thru over a month ago.

Apr. 14, 2026 at 2:04am

Got story updates? Submit your updates here. ›

An extreme close-up photograph of a crumpled car fender in muted shades of gray and blue, conveying the physical damage and frustration of the situation.A Pueblo woman's car was damaged by a flying Dairy Queen awning, but she's still waiting for the company's insurance to cover the repairs.Pueblo Today

Sherrie Casarez was waiting in the drive-thru line at a Dairy Queen in Pueblo, Colorado when strong winds blew a sheet metal awning onto her car, causing significant damage. Over a month later, Casarez is still waiting to be reimbursed by Dairy Queen's insurance for the repairs.

Why it matters

This story highlights the challenges consumers can face when trying to get a business to take responsibility for property damage caused by their facilities or operations. Casarez is frustrated by the bureaucratic process and delays in getting her claim resolved, which is a common experience for many people in similar situations.

The details

According to Casarez, the incident occurred when she was sitting in the Dairy Queen drive-thru line waiting for her order. Suddenly, strong winds blew a sheet metal awning off the building and onto her car, causing significant damage. Casarez immediately reported the incident to Dairy Queen management, who said they would file an insurance claim on her behalf.

  • The incident occurred over a month ago, on March 10, 2026.
  • Casarez reported the damage to Dairy Queen management immediately after it happened.

The players

Sherrie Casarez

A Pueblo, Colorado resident whose car was damaged by a flying Dairy Queen awning.

Dairy Queen

The fast-food restaurant chain where the incident took place and whose insurance Casarez is trying to claim against.

Got photos? Submit your photos here. ›

What they’re saying

“I've been so frustrated with the process. I just want them to take responsibility and pay for the repairs to my car.”

— Sherrie Casarez

What’s next

Casarez plans to continue following up with Dairy Queen's insurance company until her claim is resolved and her car is repaired.

The takeaway

This incident underscores the importance of businesses having clear and efficient processes for handling property damage claims from customers. The delays Casarez is experiencing highlight how the bureaucratic red tape can add to the frustration of consumers who just want a fair resolution.